[3.x]: Sales not applied to products when added to cart or at checkout

[okolvik-avento]

What happened?

Description

Sales are working fine when prices are displayed on the product/product listing, but when it is added to the cart the price is the original price. This is also true when checking out. No sale information is stored in the snapshot

{ "productId":"63675", "isDefault":"1", "price":449, "sortOrder":"1", "width":"0.0000", "height":"0.0000", "length":"0.0000", "weight":"0.0000", "stock":"0", "hasUnlimitedStock":"1", "minQty":null, "maxQty":null, "deletedWithProduct":false, "id":63676, "tempId":null, "draftId":null, "revisionId":null, "isProvisionalDraft":false, "uid":"76cff6f1-f5c3-4803-bf5f-920d63999d16", "siteSettingsId":108756, "fieldLayoutId":31, "contentId":80266, "enabled":true, "archived":false, "siteId":3, "title":"Hjertet i to : seks måneder med Karpe", "slug":null, "uri":null, "dateCreated":"2022-09-22T09:36:54+02:00", "dateUpdated":"2022-09-23T15:00:03+02:00", "dateLastMerged":null, "dateDeleted":null, "trashed":false, "isNewForSite":false, "canonicalId":63676, "ref":null, "status":"enabled", "structureId":null, "url":"https://xx.no/boker/sakprosa/hjertet-i-to?variant=63676", "isAvailable":true, "isPromotable":true, "shippingCategoryId":1, "sku":"9788234713538", "taxCategoryId":1, "product":{ "postDate":"2022-09-19T11:16:00+02:00", "expiryDate":null, "typeId":"1", "taxCategoryId":"1", "shippingCategoryId":"1", "promotable":"1", "freeShipping":"1", "availableForPurchase":"1", "defaultVariantId":"63676", "defaultSku":"9788234713538", "defaultPrice":"449.0000", "defaultHeight":"0.0000", "defaultLength":"0.0000", "defaultWidth":"0.0000", "defaultWeight":"0.0000", "taxCategory":null, "name":null, "id":63675, "tempId":null, "draftId":null, "revisionId":null, "isProvisionalDraft":false, "uid":"25290b11-a144-4864-a8f5-f09d9ea9db58", "siteSettingsId":108755, "fieldLayoutId":22, "contentId":80265, "enabled":true, "archived":false, "siteId":3, "title":"Hjertet i to : seks måneder med Karpe", "slug":"hjertet-i-to", "uri":"boker/sakprosa/hjertet-i-to", "dateCreated":"2022-09-22T09:36:54+02:00", "dateUpdated":"2022-09-23T15:00:03+02:00", "dateLastMerged":null, "dateDeleted":null, "trashed":false, "isNewForSite":false, "canonicalId":63675, "ref":null, "status":"live", "structureId":null, "url":"https://xx.no/boker/sakprosa/hjertet-i-to" }, "onSale":true, "cpEditUrl":"#", "description":"Hjertet i to : seks måneder med Karpe", "purchasableId":63676, "options":[], "sales":[] }

Expected behavior

Sale is added to cart and checkout.

Actual behavior

Sale is not added to cart or checkout

Craft CMS version

3.7.55 PRO

Craft Commerce version

3.4.17.2 PRO

[nfourtythree]

Hi @okolvik-avento

I have just tried to replicate this with a fresh install of Commerce 3.x and everything seems to be working as expected.

Here is an example: https://p191.p3.n0.cdn.getcloudapp.com/items/wbuQ68AO/6cfcd3d4-e6fe-4254-8e88-c4bf8793bbde.gif?v=32dfdc42b19b71c78b10dd2b567f0e98

Can you check to see if the product is set to be "Promotable" on the edit product page? It feels like there is something else at play here.

Thanks

[okolvik-avento]

Product is promotable.

[nfourtythree]

HI @okolvik-avento

Do you have any other sales set up?

Are you able to replicate this issue with a fresh install and the example templates?

Thanks.

[lukeholder]

Can you check you don't have any discounts that are applying with this checkbox set in the discount:

This will remove sales from the item if a discount is being applied to it.

[lukeholder]

Closing this. Can reopen once we get a response from @okolvik-avento Thanks!