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creativetimofficial / ct-material-dashboard-pro

Material Dashboard Pro - Premium Bootstrap 5 Admin
https://demos.creative-tim.com/material-dashboard-pro/pages/dashboards/analytics
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Premium Support charged but NOBODY EVER GIVE SUPPORT in +3 month! #282

Closed quarantaquatro closed 4 years ago

quarantaquatro commented 4 years ago

I am really upset about your support! You charge premium support and months nobody ever reply anything or give any support. I cant recommend working with you to anybody! You can delete this post but since there is no other way to get ever listened to or contact your team I used this place to blow off some steam!

thank you!

github-actions[bot] commented 4 years ago

@floripaoliver this issue was automatically closed because it did not follow the bellow rules:


IMPORTANT: Please use the following link to create a new issue:

https://www.creative-tim.com/new-issue/material-dashboard-pro

**If your issue was not created using the app above, it will be closed immediately.**

Love Creative Tim? Do you need Angular, React, Vuejs or HTML? You can visit:
👉  https://www.creative-tim.com/bundles
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groovemen commented 4 years ago

Hello @floripaoliver,

Thank you for your interest in working with our products, please point us to your unanswered issue and we will solve it right away. We're sorry to hear that from one of our customers but I think we could have solved this problem in another way.

All the best, Stefan

quarantaquatro commented 4 years ago

Hi Stefan, thank you for your reply,

Sorry for writing in github about my disappointment but I got really upset that I actually bought premium support 4 month ago but I never received any support. Your products are high grate and top of the line but you really need to give at least the premium customer support, otherwise this is just not making sense. I would have already bought 3 or 4 times a product from your guys but since I never get any feedback I gave up.

Please let me know HOW and WHERE I can support if needed? I am willing to always pay PREMIUM support or even the double for your products IF there is some basic support available in case needed.

Please contact me at office@internet-arts.com for details on my issue because I dont want to post here login information. PS: Please delete this post here anyway. Not sure if this post is visible for everybody.

Thank you for helping me now anyways... Oliver

quarantaquatro commented 4 years ago

Again 3 days passed, again no help?

On Fri, Jul 10, 2020 at 2:19 AM Stefan notifications@github.com wrote:

Hello @floripaoliver https://github.com/floripaoliver,

Thank you for your interest in working with our products, please point us to your unanswered issue and we will solve it right away. We're sorry to hear that from one of our customers but I think we could have solved this problem in another way.

All the best, Stefan

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/creativetimofficial/ct-material-dashboard-pro/issues/282#issuecomment-656505021, or unsubscribe https://github.com/notifications/unsubscribe-auth/ACELU3CB4LHZUJO6Q2DGCFLR22XG3ANCNFSM4OVWVHMA .

groovemen commented 4 years ago

Hello @floripaoliver,

We don't work at weekends so that's why it past 3 days. Please use the following link to create a new issue: https://www.creative-tim.com/new-issue/material-dashboard-pro Cheers, Stefan

groovemen commented 4 years ago

Hello Oliver,

Thank you for using our products, we're sorry to hear that you are so disappointed. Here is what you have to do to solve this issue:

Hope that information helps you. Please let us know if we can help you with anything else.

All the best, Stefan

quarantaquatro commented 4 years ago

Thank you so much, this solved it perfectly. Just for the future reference, how do I get support? Where I have to write? I still have about 8 month Premium left.

On Wed, Jul 15, 2020 at 3:48 AM Stefan notifications@github.com wrote:

Hello Oliver,

Thank you for using our products, we're sorry to hear that you are so disappointed. Here is what you have to do to solve this issue:

  • you have added a logo that is bigger than what we have on the demo so the whole sidebar has been pushed down so you need to change the height property of the sidebar-wrapper class. height: calc(100vh - 250px); - this is an example

Hope that information helps you. Please let us know if we can help you with anything else.

All the best, Stefan

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/creativetimofficial/ct-material-dashboard-pro/issues/282#issuecomment-658605647, or unsubscribe https://github.com/notifications/unsubscribe-auth/ACELU3F55QU6MYYJY6MQY6DR3VNLLANCNFSM4OVWVHMA .

groovemen commented 4 years ago

Hello,

Our usual way to open an issue is to follow this link and fill that form: https://www.creative-tim.com/new-issue/material-dashboard-pro but it's weird that you said you cannot make it. Please send us the email with which you made the purchase to investigate what's happening. Also, you can contact us via email or Zendesk for further questions.

Regards, Stefan

quarantaquatro commented 4 years ago

I tried like 10 times but your new-issue form does not accept my order ID.

Invoice No: BV43953148 Date: February 25, 2020 Order No: 115135599 Paid with 2CH

Maybe its because I bought Material Dashboard Pro BS4 and this choice is not existing in the dropdown from the productlist?

You can close this ticket here please but contact me via email ok@internet-arts.com to figure out why I cant send any tickets with my order ID. thx in advance