criminaljusticehub / sprint-board

Overview of what the Service Design Team are working on this sprint. Some cards are private because they may contain sensitive data.
https://github.com/orgs/criminaljusticehub/projects/44
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1. EPIC: Information Architecture Planning & Review #25

Open rspjarvis opened 1 year ago

rspjarvis commented 1 year ago

ISSUES:

The typical site information architecture for a LocalGov Drupal Site is structured into groups of service content that are delivered in a variety of styles.

Image © Ixis IT Ltd 2022

LocalGov Drupal ships with a number of predefined content templates known as content types. These have been architected following guidance from the GOV.UK Design System.

We plan to group our content around this concept of services, which may or may not map to the departments within the criminal justice system itself. Services can contain various types of content - pages, guides, step by steps, directories (of places or things) and news.

Subsites exist outside services and allow for more campaign-like sites, with different designs, more complex content components and multi-column layouts to be created on the fly by content designers.

Events also exist outside services.

rspjarvis commented 1 year ago

As a Service Design Team we need to plan the IA for the new website. The new website will have different types of users at different parts of the criminal justice journey. The IA for the website will be complex and requires meticulous planning and foresight of the types of information and resources that will be available to our users.

Please see some examples below of how other services, departments and organisations have considered Information Architecture.

Taking stock of GOV.UK’s information architecture

TFL Information Architecture principles

Essex Council Service Transformation IA Guides

Information Architecture Basics

rspjarvis commented 1 year ago

@criminaljusticehub/content-design-team @criminaljusticehub/user-research-team @criminaljusticehub/product-management-team

rspjarvis commented 9 months ago

Content designer Ben Hills-Jones worked on an IA for unitary authority while at Cumbria County Council

https://docs.google.com/document/d/1Ojl1OygTnPZj68c3kM7Gn9K9glrSySQav3zdGHjZBec/edit?usp=sharing

It's possible we could use a similar format to simplify the IA into services or areas within the CJS for example.

SidWheeler commented 9 months ago

Suggest IA could be organised from the point of view of user journeys/personas. There will be a lot of crossover in content, but if the homepage were to present something along the lines of as below - navigation may be more intuitive (not a complete navigation breakdown!)

I've been charged

I'm under 18

  • your rights if you're arrested
  • youth bail
  • youth remand
  • children in custody
  • youth courts
  • secure homes
  • getting a social needs assessment
  • appealing convinctions
    • magistrate's court
    • crown court

I'm an adult

  • your rights if you're arrested
  • police warrants and your home
  • legal aid
  • getting a social needs assessment

I'm serving a sentence

  • Probation

I'm helping someone who's been charged or in prison

  • Finding a prisoner

I'm a parent/guardian/carer

  • children in custody
  • protecting children from extremism
  • gang violence
  • secure homes
  • youth courts
  • legal aid

I'm the victim of crime

For legal professionals

  • appealing convinctions
    • magistrate's court
    • crown court

Research area

  • menus