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crisp-im / crisp-sdk-android

:package: Crisp Android SDK, add a chat in any Android app and communicate with your users.
https://docs.crisp.chat/guides/chatbox-sdks/android-sdk/
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(Initialization Error) Error starting chat Crisp #94

Closed narekananyan closed 2 years ago

narekananyan commented 2 years ago

Hi there .. I cant run chat in samsunge s8 android 9 and huawei mate 20 pro (android 10 ) in other device its work fine. this is the log from android studio <-----------------------------------------------------------------------------------------------------------------------------> 2022-02-18 15:04:31.649 13738-13738/com.betcart.casino.app D/CrispBus: Adding listener. Number of listeners is 1. 2022-02-18 15:04:31.649 13738-13738/com.betcart.casino.app D/CrispSocket: Adding listener. Number of listeners is 1. 2022-02-18 15:04:31.649 13738-13738/com.betcart.casino.app D/CrispSocket: Starting chat initialization timeout of 15 seconds. 2022-02-18 15:04:31.651 13738-13738/com.betcart.casino.app D/CrispSettingsREST: Loading prelude. 2022-02-18 15:04:31.658 13738-13738/com.betcart.casino.app D/CrispBus: Adding listener. Number of listeners is 2. 2022-02-18 15:04:31.658 13738-13738/com.betcart.casino.app D/CrispBus: Adding listener. Number of listeners is 3. 2022-02-18 15:04:31.658 13738-13738/com.betcart.casino.app D/CrispBus: Adding listener. Number of listeners is 4. 2022-02-18 15:04:32.201 13738-13738/com.betcart.casino.app D/CrispSettingsREST: Loading settings. 2022-02-18 15:04:32.382 13738-13738/com.betcart.casino.app D/CrispSocket: Connecting… 2022-02-18 15:04:33.015 13738-14378/com.betcart.casino.app D/CrispSocket: Connected to WebSocket. 2022-02-18 15:04:33.015 13738-14378/com.betcart.casino.app D/CrispSocket: SESSION CACHE - WEBSOCKET CONNECT 2022-02-18 15:04:33.027 13738-14378/com.betcart.casino.app D/CrispSocket: Sending action session:create 2022-02-18 15:04:33.225 13738-14381/com.betcart.casino.app D/CrispSocket: Received action session:created 2022-02-18 15:04:33.238 13738-14381/com.betcart.casino.app D/CrispSocket: Sending action session:join 2022-02-18 15:04:46.652 13738-14053/com.betcart.casino.app I/CrispSocket: Chat initialization timeout has been exceeded. 2022-02-18 15:04:46.654 13738-14053/com.betcart.casino.app D/CrispSocket: Disconnecting… 2022-02-18 15:04:46.654 13738-14053/com.betcart.casino.app D/CrispSocket: Clearing chat initialization timeout. 2022-02-18 15:04:46.663 13738-14053/com.betcart.casino.app E/CrispSocket: (Initialization Error) Error starting chat 2022-02-18 15:04:46.679 13738-14427/com.betcart.casino.app I/CrispSocket: Disconnected from WebSocket. <----------------------------------------------------------------------------------------------------------------------------->

But in few days ago all work excelent.

//Crisp LiveChat SDK
implementation 'im.crisp:crisp-sdk:1.0.9'
Doc1faux commented 2 years ago

Hi @narekananyan, Sorry for the late reply, did you manage to overcome the connection issue with your devices?