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crisp-im / crisp-sdk-ios

:package: Crisp iOS SDK, add a chat in any iOS app and communicate with your users.
https://docs.crisp.chat/guides/chatbox-sdks/ios-sdk/
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Messaging is Unavailable #89

Closed muhammadsaddamnur closed 1 year ago

muhammadsaddamnur commented 1 year ago

I have an issue where the text field doesn't want to be inputted and the message 'Messaging is Unavailable' appears as shown in the screenshot below. How can I fix this?

Screenshot 2023-08-08 at 14 34 38

nesium commented 1 year ago

Hi @muhammadsaddamnur.

There are multiple website settings that can lead to this. A few examples include:

  1. You're forcing visitors to identify themselves and at least one message has been posted by a visitor in the chat.
  2. You've placed support in vacation mode
  3. You've blocked certain countries/locales
Screenshot 2023-08-08 at 10 46 51

There might be other settings as well which lead to this result. Are you using the web widget as well? Do you have the same result there?

muhammadsaddamnur commented 1 year ago

Great, it seems to be solved. The issue was with the enabled 'Place support in vacation.' But why is there no issue with the Crisp Android SDK, unlike in iOS?

nesium commented 1 year ago

I'm glad to hear that it's solved now. I have just spoken to our Android developer and it seems that this is a missing feature in the Android SDK which will be added in an upcoming version. Since the iOS SDK behaves correctly in that regard I'm going to close this issue. Feel free to reopen if you have any further questions.