Error: restricted_route_tier

[jryebread]

Hi I'm trying to setup the onboarding flow for when a user subscribes their website to my new plugin.

  async updatePluginForWebsite(websiteId, token, botName, botId, live, apiKey) {
    // if (!this.websites[websiteId]) {
    //   console.error("Website does not exist! Retry with a valid websiteId.");
    //   return;
    // }

    console.log("UPDATING VALUE")

    if (!live) {
      console.log('unsubbing!')
      await this.crispClient.plugin.unsubscribePluginFromWebsite(websiteId, this._pluginId)
      return;
    }

    try {
      // Subscribe the user 
      await this.crispClient.plugin.subscribeWebsiteToPlugin(websiteId, this._pluginId);
      console.log("Subbed website to plugin!")
      await this.crispClient.plugin.updateSubscriptionSettings(
        websiteId,
        this.pluginId,
        { botId: botId, botName: botName, apiKey: apiKey }
      );

      this.websites[websiteId] = { botName: botName, botId: botId, apiKey: apiKey };

      console.log(
        `Successfully updated plugin config for website ID: ${websiteId}`
      );
    } catch (error) {
      console.error(`Failed to update plugin config for website ID: ${websiteId}. Error: ${error.message}`);
      throw error;
    }
  }

I created a new crisp app account to test out the production flow (my plugin is "activated" but set to private) when I click the install link and it calls the API "subscribeWebsiteToPlugin" I get this error:

Failed to update plugin config for website ID: bc20aeec-6395-48fc-aaf2-5623af9eab5eb. Error: restricted_route_tier

What does this error mean? I am authenticating the crispClient above with my prod token id and key and calling setTier with val "plugin"

// eg. this.crispClient.authenticateTier("7c3ef21c-xxx-5605c346f73e", "cc29e1a5086e428fcc6a6xxx7a66d82808e65c5cce006fbf2191ceea80a0a"); this.crispClient.setTier("user")

[baptistejamin]

Your plugin is in dev mode or production mode ?Sent from my iPhoneOn 29 Aug 2023, at 04:57, James @.***> wrote: Hi I'm trying to setup the onboarding flow for when a user subscribes their website to my new plugin. async updatePluginForWebsite(websiteId, token, botName, botId, live, apiKey) { // if (!this.websites[websiteId]) { // console.error("Website does not exist! Retry with a valid websiteId."); // return; // }

console.log("UPDATING VALUE")

if (!live) {
  console.log('unsubbing!')
  await this.crispClient.plugin.unsubscribePluginFromWebsite(websiteId, this._pluginId)
  return;
}

try {
  // Subscribe the user 
  await this.crispClient.plugin.subscribeWebsiteToPlugin(websiteId, this._pluginId);
  console.log("Subbed website to plugin!")
  await this.crispClient.plugin.updateSubscriptionSettings(
    websiteId,
    this.pluginId,
    { botId: botId, botName: botName, apiKey: apiKey }
  );

  this.websites[websiteId] = { botName: botName, botId: botId, apiKey: apiKey };

  console.log(
    `Successfully updated plugin config for website ID: ${websiteId}`
  );
} catch (error) {
  console.error(`Failed to update plugin config for website ID: ${websiteId}. Error: ${error.message}`);
  throw error;
}

}

I created a new crisp app account to test out the production flow (my plugin is "activated" but set to private) when I click the install link and it calls the API "subscribeWebsiteToPlugin" I get this error: Failed to update plugin config for website ID: bc20aeec-6395-48fc-aaf2-5623af9eab5eb. Error: restricted_route_tier What does this error mean? I am authenticating the crispClient above with my prod token id and key and calling setTier with val "plugin" // eg. this.crispClient.authenticateTier("7c3ef21c-xxx-5605c346f73e", "cc29e1a5086e428fcc6a6xxx7a66d82808e65c5cce006fbf2191ceea80a0a"); this.crispClient.setTier("plugin")

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[jryebread]

production mode i think, it shows as private and "activated" under marketplace

[baptistejamin]

Check your tokens anyway :)Sent from my iPhoneOn 29 Aug 2023, at 23:29, James @.***> wrote: production mode i think, it shows as private and "activated" under marketplace

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[jryebread]

its the production token im using for sure, the website does not say if the pulugin is in prod or dev mode, it just sais it is activated and "private"

[jryebread]

@baptistejamin

[eliottvincent]

Hey there! The errors means the tier is not allowed for the current API route. So you're either trying to hit a user-only API route with a plugin token, or a plugin-only API route with a user token.

Make sure to only hit plugin routes and use the correct identifier, key, and tier (plugin).

[jryebread]

hey thanks for your message this helped a lot, figured out subcribe/unsub api endpoints are only for user