As an internal user, I want to be able to easily submit a trouble ticket when I need support. The ticket should initiate a workflow that requires a response from the correct individual within a specified timeline.
The user should be able to view the status of their ticket in their dashboard and see who "owns" it when they click on it for the details.
As an internal user, I want to be able to easily submit a trouble ticket when I need support. The ticket should initiate a workflow that requires a response from the correct individual within a specified timeline.
The user should be able to view the status of their ticket in their dashboard and see who "owns" it when they click on it for the details.