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configuration payment gateway snipcart : Stripe #4

Open croutontechlead opened 2 years ago

croutontechlead commented 2 years ago

configurer dans snipcart le compte bancaire destinataire des paiements (infos RIB ):

croutontechlead commented 2 years ago

Voilà donc le message envoyé au support SNIPCART pour NOUS AIDER AVEC LA CONFIGURATION DE LA "PAYMENT GATEWAY" Stripe

L'erreur survient lorsque l'on tente d'ajouter une carte de crédit comme moyen de règlement des factures Snipcart (2% de frais par transaction) ("Billing informations")

---------- Forwarded message --------- From: Snipcart Team support@snipcart.com Date: Wed, Sep 14, 2022 at 1:45 AM Subject: Pricing & billing To: croutontechlead@gmail.com

Thank you for contacting Snipcart support. We’ll get back to you as soon as possible. Please allow us up to 48 hours to reply.

If you need to add additional information or have questions, please reply directly to this email.

Original message:

Hello Snipcart Team,

As we try to add a first credit card for billing, we get an error, and no informations on the cause of the error :

"An error occured. Please try with another card or contact us for more details."

Note we paid special care on verifying all stripe infos, activating stripe credit card payment method, etc...

croutontechlead commented 2 years ago

Ils vont répondre en 48h

croutontechlead commented 2 years ago

ok i had an answer from snipcart yesterday :

Yanick From Snipcart support@snipcart.com Yanick From Snipcart support@snipcart.com Mon, Sep 19, 4:30 PM (22 hours ago)    

Yanick From Snipcart support@snipcart.com to me | to me to me

Hey there,

We checked in the logs and with our payment processor and the issue was that the transaction was declined by the bank. More precisely, our payment processor got a generic "card declined" response from the bank.

In this situation, there isn't anything we can do on our end since the transaction was declined by your bank. I would suggest that you contact your bank for more information. You can also try with another credit card.

Cheers!
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Yanick XXX(obfuscated family name)XXX
Developer