The nifty little green or orange indicator next to the edit button of a ticket is also green if a ticket is in the previous state of a servicable state, but assigned to someone. The indicator states that the ticket is queued, while in fact it will not be given to workers as long as it is assigned to someone.
The nifty little green or orange indicator next to the edit button of a ticket is also green if a ticket is in the previous state of a servicable state, but assigned to someone. The indicator states that the ticket is queued, while in fact it will not be given to workers as long as it is assigned to someone.