No internet connection possible. Cannot launch Fusion 360 *Solved*

[Simonsaccount]

Describe the bug I successfully installed Fusion 360 with the Script on my machine. when starting I get the error that: "No Internet connection is possible. Check your network settings. You need to login with your Autodesk account to use Fusion360"

To Reproduce Run the "box-run.sh" script. Wait afor dark splashscreen Afterwards the light screen containing the error message pops up.

Expected behavior It is the first start after Installation so I guess I am supposed to be offered a login-screen

Screenshots

Desktop (please complete the following information):

• Current Autodesk Fusion 360
• Intel
• Linux Mint 20.3
• Cinnamon 5.2.7
• wine staged. Tried both DXVK- or OpenGL-Mode. Same result

Additional context Internet is connected and working fine outside wine.

[dhoerauf]

Im getting same error. I deleated all files and re installed and im getting the same error. i had working setup yesterday.

[dhoerauf]

sorry Arch linux wine-staging install from git clone today.

log file: 20230203T142035 I .972 Version : 2.0.15293 20230203T142035 I .972 OS Version : 5.2 20230203T142035 I .972 UTC offset : -5 20230203T142035 I .972 Loading configuration from:C:/Program Files/Autodesk/webdeploy/production/8610f314b0772d99da64266cf760a212d72992e8/Fusion 360.server.config 20230203T142035 D 1048 LaunchDarkly: [C:\Windows\Temp\releaser-project\src\user.c, 39] Setting user key to: 251e6056-5169-4fc0-87b1-41c15baefe53 20230203T142035 I 1048 PROXY: WindowsProxyOptionId set to Automatic 20230203T142035 W 1048 PROXY: failed to query IE proxy configuration - (12180) 20230203T142035 I 1048 PROXY: proxy server set to DIRECT 20230203T142035 D 1028 LaunchDarkly: [C:\Windows\Temp\releaser-project\src\ldnet.c, 517] connecting to stream https://clientstream.launchdarkly.com/meval/eyJrZXkiOiIyNTFlNjA1Ni01MTY5LTRmYzAtODdiMS00MWMxNWJhZWZlNTMiLCJhbm9ueW1vdXMiOnRydWUsImVtYWlsIjoiIiwiY3VzdG9tIjp7ImVtYWlsRG9tYWluIjoiIiwiZnVzaW9uMzYwQnVpbGROdW1iZXIiOiIyLjAuMTUyOTMiLCJmdXNpb24zNjBPU1R5cGUiOiJ3aW5kb3dzIiwiZnVzaW9uMzYwT1NWZXJzaW9uIjoiNS4yIn19 20230203T142035 I 1028 LaunchDarkly client initialization process is finished successfully! ThreadID: 1028, Function: Ns::LDCSDKWrapper::initLDCallback, Line: 472 20230203T142035 I 1048 LD CSDK for type Global was initialized with a total time of 0.000008 seconds ThreadID: 1048, Function: Ns::CSDKLDFeatureFlagsManager::getFlagValue, Line: 148 20230203T142043 I .972 Workflow start: CheckInternetConnectivity 1-63dd5e8a-2f13e70b9b894971a615180a 20230203T142043 E 1056 GET 77 https://ui-dls360.autodesk.com/fusion/version.txt dt=0.09 schannel: this version of Windows is too old to support certificate verification via CA bundle file. 20230203T142043 I .972 GET 0 https://ui-dls360.autodesk.com/fusion/version.txt - workflow:CheckInternetConnectivity attempt:0 requestId:f360_CheckInternetConnectivity1-63dd5e8a-2f13e70b9b894971a615180a dt=0.09 20230203T142043 E 1056 GET 77 https://ui-dls360.autodesk.com/fusion/version.txt dt=0.04 schannel: this version of Windows is too old to support certificate verification via CA bundle file. 20230203T142043 I .972 GET 0 https://ui-dls360.autodesk.com/fusion/version.txt - workflow:CheckInternetConnectivity attempt:0 requestId:f360_CheckInternetConnectivity__1-63dd5e8a-2f13e70b9b894971a615180a dt=0.04 20230203T142043 E 1056 GET 77 https://ui-dls360.autodesk.com/fusion/version.txt dt=0.04 schannel: this version of Windows is too old to support certificate verification via CA bundle file. 20230203T142043 I .972 GET 0 https://ui-dls360.autodesk.com/fusion/version.txt - workflow:CheckInternetConnectivity attempt:0 requestId:f360_CheckInternetConnectivity1-63dd5e8a-2f13e70b9b894971a615180a dt=0.04 20230203T142043 I .972 SLM: device id = 39e0eed2-0104-852f-9001-622acb2c663e 20230203T142043 I .972 SLM: Initialized 20230203T142043 I .972 Just loaded Option Group BootstrapOptionsGroup from file C:/users/darrell/AppData/Roaming/Autodesk/Neutron Platform/Options/NMachineSpecificOptions.xml successfully ThreadID: 972, Function: Ns::OptionGroup::load, Line: 622 20230203T142043 I .972 WorkflowTrackManager Initialized with:0 items 20230203T142043 I .972 Just loaded Option Group BootstrapOptionsGroup from file C:/users/darrell/AppData/Roaming/Autodesk/Neutron Platform/Options/NMachineSpecificOptions.xml successfully ThreadID: 972, Function: Ns::OptionGroup::load, Line: 622 20230203T142043 I 1128 Disk capacity: 4,545,676MB Disk free: 3,091,827MB Percentage free: 68 UIThread: no Time: 0.00056s 20230203T142043 I .972 AnalyticItemCounts Initialized with:0 items 20230203T142043 I .972 searchAndLoad exec path: C:/Program Files/Autodesk/webdeploy/production/8610f314b0772d99da64266cf760a212d72992e8/Fusion360.exe 20230203T142043 I .972 SYNHUB: Loading config files in directory C:/users/darrell/AppData/Roaming/Autodesk/Synergy

20230203T142043 I .972 SYNHUB: Loading config file C:/users/darrell/AppData/Roaming/Autodesk/Synergy/NLauncher.syncfg

20230203T142046 I .972 Load Feature Toggle Xml:C:/Program Files/Autodesk/webdeploy/production/8610f314b0772d99da64266cf760a212d72992e8/Fusion/Server/Fusion/Resources/FeatureToggle/FeatureToggle.xml 20230203T142046 W .972 Not found updatestatus.json, path: C:\users\Public\Documents\Autodesk\Fusion360\updatestatus.json 20230203T142046 I .972 Live update: disconnected or offline mode 20230203T142046 I .972 Live update: StreamerHost allowUpdate False 20230203T142046 I .972 Live update: FirstTimeHere 20230203T142047 I .972 C:\Program Files\Autodesk\webdeploy\production\8610f314b0772d99da64266cf760a212d72992e8\Applications\Simulation\SimCommon10.dll ThreadID: 972, Function: DllMain, Line: 22 20230203T142047 I .972 Process attach ThreadID: 972, Function: DllMain, Line: 23 20230203T142047 I .972 Just loaded Option Group BootstrapOptionsGroup from file C:/users/darrell/AppData/Roaming/Autodesk/Neutron Platform/Options/NMachineSpecificOptions.xml successfully ThreadID: 972, Function: Ns::OptionGroup::load, Line: 622 20230203T142047 I .972 C:\Program Files\Autodesk\webdeploy\production\8610f314b0772d99da64266cf760a212d72992e8\Applications\CAM360\SimIdealizations10.dll ThreadID: 972, Function: DllMain, Line: 16 20230203T142047 I .972 Process attach ThreadID: 972, Function: DllMain, Line: 17 20230203T142048 I .972 Just loaded Option Group CAMOptions from file C:/users/darrell/AppData/Roaming/Autodesk/Neutron Platform/Options/NGlobalOptions.xml successfully ThreadID: 972, Function: Ns::OptionGroup::load, Line: 622 20230203T142048 I .972 Load Feature Toggle Xml:C:/Program Files/Autodesk/webdeploy/production/8610f314b0772d99da64266cf760a212d72992e8/FusionDoc/Server/FusionDoc/Resources/FeatureToggle/FeatureToggle.xml 20230203T142048 I .972 Libeagle app mode: Hosted ThreadID: 972, Function: Application::cEagleAppPrivate::Init, Line: 263 20230203T142050 I .972 Not loaded Option Group ElectronOptionGroup from file C:/users/darrell/AppData/Roaming/Autodesk/Neutron Platform/Options/electronoptiongroup_eagle.rc ThreadID: 972, Function: Ns::OptionGroup::load, Line: 625 20230203T142050 I .972 Just loaded Option Group NestingGeneralOptionGroup from file C:/users/darrell/AppData/Roaming/Autodesk/Neutron Platform/Options/NGlobalOptions.xml successfully ThreadID: 972, Function: Ns::OptionGroup::load, Line: 622 20230203T142050 I .972 Just loaded Option Group FeatRuleGeneralOptionGroup from file C:/users/darrell/AppData/Roaming/Autodesk/Neutron Platform/Options/NGlobalOptions.xml successfully ThreadID: 972, Function: Ns::OptionGroup::load, Line: 622 20230203T142050 I .972 Just loaded Option Group SheetMetalGeneralOptionGroup from file C:/users/darrell/AppData/Roaming/Autodesk/Neutron Platform/Options/NGlobalOptions.xml successfully ThreadID: 972, Function: Ns::OptionGroup::load, Line: 622 20230203T142050 I .972 Toolbar loader: Stopping... 20230203T142050 I .972 Toolbar loader: Stopped 20230203T142050 I .972 ***startSession: BEGIN 20230203T142050 I .972 getEntitlement 20230203T142050 I .972 authenticate:begin 20230203T142050 I .972 login start 20230203T142050 I .972 login end 0 20230203T142050 E .972 login failed 0.038478 20230203T142050 E .972 MessageBox Error: Unable to connect to Internet

Please check your network connection. You need to sign into your Autodesk Account to use Fusion 360. 20230203T142143 I 668 Workflow start: CheckInternetConnectivity 1-63dd5ec7-d1eeee0798fd469783b78258

[freaky-m0]

Same problem for me. I installed a few hours ago on manjaro (KDE). Services seem to be running: https://health.autodesk.com/

[fraserws]

Same issue (Arch Linux)

[tynan]

Same issue

[mstixenberger]

same issue (arch / endeveaorOS)

[cryinkfly]

This is an error in the newest wine version!!!

[anilzeybek]

I have tried wine versions 7.12 and 8.1, but none of them worked.

[IsaacDias2020]

Same issue on Zorin 16.2 Pro, but Fusion 360 working ok on Arch Linux.

[crazylemmy]

Same issue on Zorin 16.2 Pro, but Fusion 360 working ok on Arch Linux.

Hello, tell please what version of wine do you use on arch linux?

[IsaacDias2020]

Wine 8.1

[IsaacDias2020]

Working ok on Arch Linux (Wine 8.1).

[Eric8tF]

Tried different wine versions always the same issue, no internet connection... Any ideas why the old wine version causes trouble as well, that does not make sense, at least in my view.

[str0g]

fresh install end up with no internet connection.

community/vkd3d 1.6-1 [installed] multilib/wine 8.1-1 [installed] multilib/winetricks 20220411-1 [installed]

[felixstorm]

Same here. It might also be a problem with the latest version of Fusion 360 since my old installation of Fusion 360 did still work 2 days ago and most likely (but unfortunately not 100% sure) with exactly the same wine version (wine-8.1 (Staging)).

I only reinstalled today since Fusion 360 had been outdated completely in my old installation and I was unable to update it anymore.

[dgarfias]

Same here. Arch Linux with Wine 8.1

[crazylemmy]

@IsaacDias2020 lucky guy with his archlinux Isaac, maybe you are using an old version of fusion? I can't figure out why the program works for you... 🤔

[IsaacDias2020]

@IsaacDias2020 lucky guy with his archlinux Isaac, maybe you are using an old version of fusion? I can't figure out why the program works for you... thinking

I'm using 2.0.15050 version. No so lucky. Fusion 360 here doesn't works on Zorin 16.2 Pro.

[dhoerauf]

I get this right before it dies. 0370:fixme:mscoree:parse_supported_runtime sku=L".NETFramework,Version=v4.5" not implemented 0370:fixme:mscoree:parse_supported_runtime sku=L".NETFramework,Version=v4.5" not implemented 0370:err:mscoree:CLRRuntimeInfo_GetRuntimeHost Wine Mono is not installed

NETFramework,Version=v4.5 Wine Mono

both are installed.

[crazylemmy]

This is an error in the newest wine version!!!

Hello, installed wine 7.0.1~kinetic - there is the same problem. after downgrading the version, I tried to reinstall fusion 360, with the removal of the program directories. Same problem, "no internet connection" LMint 21.1

[n3oney]

I've found a fix for it! After looking in the error logs of Fusion, it outputs 20230220T221455 E 284 GET 77 https://ui-dls360.autodesk.com/fusion/version.txt dt=0.11 schannel: this version of Windows is too old to support certificate verification via CA bundle file. a bunch of times. After running winecfg in the Fusion360 prefix, you can change the Windows Version to Windows 10, like this:

Afterwards, everything works fine.

[Eric8tF]

Thanks n3oney, that fixed the issue for me as well! Great Job!!!

Here the winecfg path and prefix to be copied: WINEPREFIX="$HOME/.fusion360/wineprefixes/default" winecfg

[felixstorm]

Edit: I took some more time today to dig into this a bit further and found out that the only reason why setting the Windows version to "Windows 10" in winecfg did not work for me was that I had misspelled my WINEPREFIX :facepalm:
I leave my original comment here for reference (as it should also work), but using winecfg (e.g. like shown here) will fix this far easier.

~Changing the Windows version using winecfg did not work for me - it had already been set to "Windows 10" and even setting it to "Windows 11" did not help at all. Fusion 360 still seemed to detect the OS as Windows XP within its log files, could not connect to the internet and then quit with an error message stating that Windows 7 (!) was not supported anymore.~

~What did help for me though, was to do the follwing steps:~

1. ~Kill all existing Wine processes, e.g kill -9 $(ps aux |grep -i '\.exe' |awk '{print $2}'|tr '\n' ' ')~
   ~This was important for me as otherwise the changes to system.reg would not become effective but instead got overwritten with the original values again!~
2. ~Change the following values within ~/.fusion360/wineprefixes/default/system.reg:~

   [Software\\Microsoft\\Windows NT\\CurrentVersion] ...
   ...
   "CurrentBuild"="19045"
   "CurrentBuildNumber"="19045"
   "CurrentMajorVersionNumber"=dword:0000000a
   "CurrentMinorVersionNumber"=dword:00000000
   "CurrentType"="Multiprocessor Free"
   "CurrentVersion"="6.3"
   "ProductName"="Windows 10 Enterprise"
   ...

3. ~Start Fusion 360 by running ~/.fusion360/wineprefixes/default/box-run.sh~

~I must admit that I find it quite strange that these steps were the ones that helped me because when using regedit.exe from within Wine, I did not get to see the values that I changed within system.reg but values that correspond to the Windows version that had been configured with winecfg, i.e. I was not able to find that values from system.reg with regedit.exe at all, but nevertheless Fusion 360 seemed to detect them and refused to work based on them (potentially through some Wine/Windows API call that directly accesses system.reg internally)...~

[crazylemmy]

@n3oney , @Eric8tF Thank you guys so much, I also got the program working thanks to your advice! (https://user-images.githubusercontent.com/35482653/220338585-9c9ef7a7-902b-452e-add0-c8b7ccb74493.png)

[cyberhuman]

I confirm that setting Windows version to 10 fixes it for me!

[str0g]

I've made fresh install and can not launch fusion also somehow working backup for fusion and wine configs also refused to work...

Please help.

modify ~/.fusion360/wineprefixes/default/system.reg // was window 10
modify ~/.wine2/system.reg // was window 7 
modify ~/wine/system.reg // was window 7 

to

"CurrentBuild"="19045"
"CurrentBuildNumber"="19045"
"ProductName"="Windows 10 Enterprise"

from logs can see don't know if related

0308:fixme:bcrypt:BCryptGenRandom ignoring selected algorithm
0308:fixme:bcrypt:BCryptGenRandom ignoring selected algorithm
0308:fixme:bcrypt:BCryptGenRandom ignoring selected algorithm
01b4:fixme:bcrypt:BCryptGenRandom ignoring selected algorithm
031c:fixme:mscoree:parse_supported_runtime sku=L".NETFramework,Version=v4.5" not implemented
031c:fixme:mscoree:parse_supported_runtime sku=L".NETFramework,Version=v4.5" not implemented

from fusion360 json dump

Build is correct os name does not :-)
❯ cat ./drive_c/users/user/AppData/Roaming/Autodesk/ADPSDK/JSON/Upload/dump_1.json
{
    "browser_platform": "Win32",
    "client_id": "192.168.1.2",
    "device_desc": "",
    "device_hw_display": "error",
    "device_hw_form": "Slate",
[...]
    "device_name": "XMG",
    "device_os_locale": "English - United States",
    "device_os_name": "Microsoft Windows 8.1 Pro",
    "device_os_type": "X64",
    "device_os_vendor": "Microsoft Inc",
    "device_os_version": "6.3.19045  Build19045",
    "device_os_video": "aticfx32.dll:30.0.14023.3004",
    "device_time": "2023-02-22T13:59:31.935922688+0100",
    "event_id": "9fce4221-4153-431f-9052-3fb522fc6911&2&2",
    "facets": [
        "product",
        "user",
        "device",
        "browser"
    ],

community/vkd3d 1.6-1 [installed]
community/wine-gecko 2.47.3-1 [installed]
community/wine-mono 7.4.0-1 [installed]
multilib/wine 8.1-1 [installed]

[neclimdul]

Thinking I'd be clever I set the prefix to 10 before installing, then tested while the setup script was running and everything looked fine. After the setup was finished Fusion didn't work because somehow the OS had been downgraded during the setup process to XP. Changed it again to Windows 10 and everything started working.

Definitely seemed like the setup script changed the OS version for the prefix but I didn't immediately see where skimming the file.

[str0g]

bin/install.sh:445: WINEPREFIX="$WP_DIRECTORY" sh "$SP_PATH/bin/winetricks" -q atmlib gdiplus corefonts cjkfonts dotnet452 msxml4 msxml6 vcrun2017 fontsmooth=rgb winhttp win10

[sathisse]

I was able to get past the no-internet error by editing the values in the system.reg file as described by felixstorm above. Note that I found and changed two sets of the values in the file.