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cube-soft / cube.pdf

CubePDF, CubePDF Utility, CubePDF Page, and CubePDF SDK for .NET
https://www.cube-soft.com/
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Unable to view the Print dialog box after clicking on "Print" #38

Open Michellehdr opened 7 months ago

Michellehdr commented 7 months ago

[CubePDF Japanese & 3.0.0]

Repro Steps:

  1. Deploy latest Windows OS on ARM64 device.
  2. Perform Windows and Store updates.
  3. Install all the pre-requisites on your ARM64 device.
  4. Install the application from setup file
  5. Launch the application
  6. Click on three dots available in the browser after redirecting.
  7. choose printer option.
  8. Select cubepdf from printer dropdown.
  9. Click on print.
  10. Observe. Unable to view the Print dialog box after clicking "Print".
clown commented 7 months ago

As for the Arm64 version, several fixes have been applied in the latest version. Please try the latest version to see if it solves the issue. https://www.cube-soft.com/cubepdf/confirm.php?mode=arm64

If the issue persists, please attach the log file in the folder below. C:\ProgramData\CubeSoft\CubePdf\Log

Michellehdr commented 7 months ago

@clown our tester verified on the newer build, and we found the issue still repro. Could you please take a look at the bug again? Validated the application with the latest version - 3.4.1 in SPX.

clown commented 7 months ago

Could you attach the log files in the following folder? C:\ProgramData\CubeSoft\CubePdf\Log

Michellehdr commented 7 months ago

@clown unfortunately, we are not allowed to paste log outside of Microsoft bug management tool. Please let me know how I can help except the log. Thanks a lot!

clown commented 7 months ago

OK. I will do some more research. Thanks.

Michellehdr commented 6 months ago

@clown just would like to follow up with you: is there any progress on the investigation? Any other information needed?

clown commented 6 months ago

At this time, no similar symptoms have been reported, so we honestly do not know what to do from here.

We expect that there is some kind of problem with CubeProxy.exe in the situation you described. Are there any errors in the following log file that you are concerned about? (as far as you can describe on this issue is OK) C:\ProgramData\CubeSoft\CubePdf\Log\CubeProxy.log

Michellehdr commented 6 months ago

@clown did you try with ARM64 for this bug? This is an ARM64 specific issue.

clown commented 6 months ago

Yes, I have tried it on an ARM64 device (Surface Pro X) and confirmed that it works fine in that environment. So it seems that it is not happening on all ARM64 devices.

Michellehdr commented 5 months ago

@clown our tester tried again on different Windows versions, we could not find a workable App version. We tried on the following device. Do you think it could be HW related? X13s Lenovo with a 8cx gen3. (latest im-market generation)

clown commented 5 months ago

Did you install the .NET 6.0 Desktop Runtimes? (both the x86 and ARM64 editions) Please see the "Cautions for installing CubePDF ARM64" section of the following URL. https://en.cube-soft.jp/entry/2022/10/04/cubepdf-3.0.0-or-later

clown commented 3 months ago

We have released CubePDF 4.0.0, which is based on NET Framework 4.8 instead of NET 6.0. Please try again with the latest version. https://www.cube-soft.com/cubepdf/ https://en.cube-soft.jp/entry/2024/07/10/cubepdf-4.0.0-or-later