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problem with picture #83

Open MaudeFJ opened 1 month ago

MaudeFJ commented 1 month ago

Team: ISSUE: images changed from being the actual image to a pure white image at some point.

Maude added some events (Here is a link to them) last week and added the image displayed below. However, when she checked back the image that appeared was a white image (not the image she added). Can you please check the logs to see what happened? Note, she updated the image today, August 13th at around noon. The events were created at two different times, one in July, the other two August 7th. Best guess is the issue happened sometime between August 7 and august 12.

Original request from Maude

https://cms.footlight.io/dashboard/63457978637093005071a053/events/add-event/66aa662e508ed10064fba5fb This event and all the related one have withe image... Even tho this is the image I put in when I updated it last week IMAGE REMOVED BECAUSE TOO LARGE

MaudeFJ commented 1 month ago

Je vais modifier l'événement à l'instant mais je voulais vous avertir

troughc commented 1 month ago

@MaudeFJ what was the issue with the image that you fixed? What was the problem exactly? thanks.

MaudeFJ commented 1 month ago

It was all white !

troughc commented 1 month ago

withe = white, merci! 👍

troughc commented 1 month ago

@MaudeFJ I have updated the description at the top and will assign to the team to investigate. Please take a look. thanks.

sahalali commented 6 days ago

This looks like an image server issue:

This image URL is returning a blank image.

The URL displays almost a blank screen however, the image in S3 is good. I could not find anything interesting from the image server's log.

S3 URl: s3://footlight-images/05566315-fb72-4167-8d0b-4820938a86c1.jpg CMS: https://cdn.footlight.io/iiif/3/05566315-fb72-4167-8d0b-4820938a86c1.jpg/full/max/0/default.jpg

@saumier Lets discuss this in detail today.

sahalali commented 6 days ago

The image looks like something other than jpeg. Can you please provide the original image uploaded?

MaudeFJ commented 6 days ago

VivreEnsemble-affiche (1) Capture d’écran, le 2024-08-13 à 11 34 59

MaudeFJ commented 6 days ago

These are the 2 pictures i have in my files

troughc commented 4 days ago

@sahalali please see Maude's images.

MaudeFJ commented 2 days ago

I dont know if this is related but i also have a prob with those pic..

Capture d’écran, le 2024-09-12 à 13 32 38
sahalali commented 1 day ago

Action item:

  1. File a bug in cantaloupe project

The CMYK JPEG images are not supported currently supported by cantaloupe server.