KNOWN ISSUE: problem with picture

[MaudeFJ]

Team: ISSUE: images changed from being the actual image to a pure white image at some point.

Maude added some events (Here is a link to them) last week and added the image displayed below. However, when she checked back the image that appeared was a white image (not the image she added). Can you please check the logs to see what happened? Note, she updated the image today, August 13th at around noon. The events were created at two different times, one in July, the other two August 7th. Best guess is the issue happened sometime between August 7 and august 12.

Original request from Maude

https://cms.footlight.io/dashboard/63457978637093005071a053/events/add-event/66aa662e508ed10064fba5fb This event and all the related one have withe image... Even tho this is the image I put in when I updated it last week IMAGE REMOVED BECAUSE TOO LARGE

[MaudeFJ]

Je vais modifier l'événement à l'instant mais je voulais vous avertir

[troughc]

@MaudeFJ what was the issue with the image that you fixed? What was the problem exactly? thanks.

[MaudeFJ]

It was all white !

[troughc]

withe = white, merci! 👍

[troughc]

@MaudeFJ I have updated the description at the top and will assign to the team to investigate. Please take a look. thanks.

[sahalali]

This looks like an image server issue:

This image URL is returning a blank image.

The URL displays almost a blank screen however, the image in S3 is good. I could not find anything interesting from the image server's log.

S3 URl: s3://footlight-images/05566315-fb72-4167-8d0b-4820938a86c1.jpg CMS: https://cdn.footlight.io/iiif/3/05566315-fb72-4167-8d0b-4820938a86c1.jpg/full/max/0/default.jpg

@saumier Lets discuss this in detail today.

[sahalali]

The image looks like something other than jpeg. Can you please provide the original image uploaded?

[MaudeFJ]

[MaudeFJ]

These are the 2 pictures i have in my files

[troughc]

@sahalali please see Maude's images.

[MaudeFJ]

I dont know if this is related but i also have a prob with those pic..

[sahalali]

Action item:

1. File a bug in cantaloupe project

The CMYK JPEG images are not supported currently supported by cantaloupe server.

[troughc]

Action: Add an message informing user that uploaded image is not supported (pop-up in english and french UIs) that blocks user from adding unsupported image formats. Caitlin to add message text here - after we determine what approach to take. Potential message will be something like this: CMYK images are not supported. Convert the colour space to RGB before uploading or choose a different image.

[AbhishekPAnil]

cc @AbhishekPAnil Will research on the other available printable formats and if there are libraries to resolve this.

[AbhishekPAnil]

@troughc What should be done with this issue ?

[troughc]

@AbhishekPAnil I think we decided that you would look into how much effort/time it would take to fix this (and if there is a way to fix this)? For example:

• can we convert CMYK images to RGB?
• Or can we detect the type of colour space (CMYK) and warn the user that the image won't display correctly?
• Or could we detect AND block the upload of images that don't display on screens correctly? Either from a person or from an aggregator? And we display a message that tells the user that the selected image is not supported.

Maybe you could discuss options with Suhail.

[AbhishekPAnil]

I think this needs to be detected in the backend.Please refer this package to identify cmyk image formats : https://www.npmjs.com/package/sharp

[MaudeFJ]

Hello, I have comotion event here and the picture is broken https://cms.footlight.io/dashboard/63457978637093005071a053/events/add-event/66ebb207d0867e00641d55d7

[troughc]

Thanks @MaudeFJ @AbhishekPAnil this appears to be another example of an image that is in an unsupported format. I think it may be in the .webp format.

In Artsdata, the event lists the imageas a .webp format

On my phone I see this (a .webp file):

But in the desktop version of the cms, it seems to be a broken, unsupported JPEG like this

[troughc]

@AbhishekPAnil or @dev-aravind would you kindly take a look at the image details in the comment above and let me know if the format is unsupported. thank you!

[saumier]

Here is a SPARQL to see the number of images with .webp in Artsdata. https://s.zazuko.com/2imjaPm

[troughc]

Hi @MaudeFJ,

For the event you mentioned, with the broken image. The image format is not supported. The team is looking into how to handle this case: events with unsupported image formats, imported by an aggregator from Artsdata.

If you would kindly wait until next week to update and publish this event, that would give the team time to analyze a solution.

Merci !

[MaudeFJ]

okay, we also have a meeting with co-motion tommorow you are invited

Maude Fraser