Push notif message not displayed an android, when deeplink is added

[Samox]

Hello, When I add a deeplink on the push notification, on android I only see the title of the notif, the message does not appear. If I remove the deeplink, it works well.

I have tested it on on OPPO and One Plus 6, on android 13. It works perfectly on ios though.

  "customerio-expo-plugin": "^1.0.0-beta.15",
  "customerio-reactnative": "^3.5.2",
  "expo": "^50.0.14",

Do you know how I could debug this ?

[Shahroz16]

Hey @Samox, thank you for reaching out can you please provide more information on how you are sending push notifications, and what the payload looks like?

[Samox]

I use the standard push notif.

The deeplink: (i tried with https://google.com and some real deeplink of my app)

And when I add the deeplink, the notif is displayed like this

(also, sometimes during my test, the first time I send a pushnotif, the body is not displayed, then on the second test it is displayed. But I cannot reproduced consistently. When I add the deeplink though there is always the bug)

[Shahroz16]

@Samox thanks for providing more details, are you using any other push services in your application?

[Samox]

Yes, we use intercom as well 😬

"@intercom/intercom-react-native": "^6.2.0",

[Shahroz16]

That must be it! You can find more about how to handle multiple push services here.

If you want to go with option 2, use android.setHighPriorityPushHandler it's in the config in Expo SDK that you can utilize.

[Samox]

Option 2 works like a charm ! I completely missed that documentation. It would be nice in the Expo Getting Started as well :)

[Shahroz16]

Awesome, noted the recommendation as well.