Not able to send image as custom payload

[Imgkl]

This is our custom payload, that we use in push notifications.

{
  "message": {
    "notification": {
      "body": "Test Body Content",
      "title": "Test Title",
      "image": "https://userimg-assets.customeriomail.com/images/client-env-131039/1700504487599_Screenshot%202023-11-20%20at%2011.50.36%E2%80%AFPM_01HFPZEJBRSHCTC2XB1T6SGJXE.png"
    },
    "android": {
      "priority": "high"
    },
    "data": {
      "redirect": "route",
      "triggerString": "String",
    }
  }
}

This never works on both Android and iOS. We seem to have the set done.

[Imgkl]

FYI. With the rich push editor, we are able to do it.

[mrehan27]

Hi @Imgkl, Thanks for reaching out. The sample JSON you shared may only work for Android, as iOS expects a different JSON structure. I just tried this on Android with our sample app and was able to see the image in the notification (screenshot below). Can you please make sure you are using the newer version of the SDK?

For iOS, the payload should match what's described in the docs, or you can use the JSON tab in the Rich Push Editor to determine the final JSON that the SDK is expecting.

[Imgkl]

Hi @mrehan27,

Thanks for your reply. I am on the latest version. I tried the push notification based on the json you refered above.

{
  "message": {
    "apns": {
      "payload": {
        "aps": {
          "mutable-content": 1,
          "alert": {
            "title": "string", 
            "body": "string" 
           }
        },
        "CIO": {
          "push": {
            "image": "https://userimg-assets.customeriomail.com/images/client-env-131039/1700504487599_Screenshot%202023-11-20%20at%2011.50.36%E2%80%AFPM_01HFPZEJBRSHCTC2XB1T6SGJXE.png" 
          }
        }
      }
    } 
  }
}

I still receive the notification without image. I could see it on the preview panel though.

[mrehan27]

Thank you for sharing the details. Unfortunately, we haven't been able to reproduce the issue, as the JSON seems to be working fine on our end. Could you please try the following steps?

• Try setting up our sample app and sending the same push notification to it and see if you can reproduce the issue
• Ensure you are using the latest version of our Flutter SDK
• Update your iOS SDK version if it's not already up to date
• Test using the Rich Push Editor to confirm if you can reproduce the issue or if it happens only with Custom Payload
• Try on a different device and network to rule out any external factors
• Check out our troubleshooting docs

If the issue persists, please share your logs and relevant files like AppDelegate and NotificationServiceExtension with us at win@customer.io, including a link to this ticket and the campaign you are testing.

[levibostian]

Closing issue due to inactivity.

Feel free to add new comments and we would be happy to re-open and help.