search

customerio / customerio-reactnative

MIT License
23 stars 11 forks source link

Errors when trying to identify user on iOS #191

Closed SYoder1 closed 12 months ago

SYoder1 commented 12 months ago

SDK version: 3.1.8

Are logs available? Yes

Describe the issue I am trying to setup the customer io sdk for the first time, and was able to get Android working, but on iOS when ever I call CustomerIO.identify(userId); the device token never shows up under the user devices. When I look into the logs I see the errors above.

Screenshots

Screenshot 2023-08-29 at 4 06 31 PM

Additional context

Shahroz16 commented 12 months ago

Hey @SYoder1, thank you for reaching out. Can you please give me details, how does the SDK initialization looks like?

SYoder1 commented 12 months ago

Hey @Shahroz16! I actually delete the whole SDK (JS and native code) and re-added it followed the SDK installation guide to the letter. And after that it still didn't work, and I was seeing the same error.

After doing a lot more playing around, the ID I am using is from auth0, so the ID look something like social-login|1234567890abcde. If I remove the pipe | from the IDs the token get registered and uploaded and can be seen in the device tab of the user, but if I put the pipe back in, it will not upload. It looks like I can pass the email as the first parameter in the identify() and it will match things up correctly, but not all of our users have a email registered. Do you have any ideas?

Shahroz16 commented 12 months ago

Hey @SYoder1, we have managed to replicate the issue and will be rolling out a fix soon. Thank you for your patience.