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customerio / customerio-reactnative

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In-app messages not working on iOS #276

Closed Vepsur closed 3 weeks ago

Vepsur commented 3 weeks ago

SDK version: 3.7.1

Environment: Development

Are logs available? 

error   12:25:18.034562+0400    MyApp   (siteid:cafea) 🛑 error with in-app message. id: , queueId: none, deliveryId: none
error   12:25:39.414797+0400    MyApp   (siteid:cafea) 🛑 error with in-app message. id: example-welcome, queueId: ae198e1c-9ca6-48c9-bda7-2760577a2164, deliveryId: dgSg-AcBBtoB2QEBkDTAG_BCrkesrQcYmNAx
error   12:27:44.648741+0400    MyApp   (siteid:cafea) 🛑 error with in-app message. id: , queueId: none, deliveryId: none

Describe the bug I tried to enable the in-app messages feature. It works on Android, but it doesn't work on iOS. In logs, I see an error about in-app messages (but it's not informational)

To Reproduce

Expected behavior In-app messages work on iOS

Screenshots

Additional context Push notifications and rich push notifications already work on both platforms. I suggest it can be caused by upgrading the SDK version from 3.3.2 to 3.7.1. I didn't enable in-app messages feature on the previous version, so I can't be sure I checked the instructions a few times, but they are not helping me.

P.S. I changed the app name in the logs if it is important

Shahroz16 commented 3 weeks ago

Hey @Vepsur, thank you for reaching out, apologies that you are facing this. To help you further on this, we would need more logs to debug this further, can you enable debugging in the SDK initialization and send the logs that you captured to win@customer.io.

Thanks for your patience and support.

Vepsur commented 3 weeks ago

Thank you. I sent logs to support

Shahroz16 commented 3 weeks ago

Just a heads-up, closing this as the conversation is going on Zendesk.