Media conversion stuck on state "coverting"

dominox71 commented 1 year ago

Steps to reproduce

Install nextcloud on Debian 11
Install Automated media conversion
Chose folder with file to convert
Converting stuck on state "converting"

Expected behaviour

Convert from .mkv to .mp4

Actual behaviour

Stuck on state "converting" no matter which user I use and how long I'm waiting, after 24h file is still converting. But when I use app "Video converter" everything works fine and file is converted immediately (test Sample.mkv which i want to convert has only 4mb).

Workflow Media Converter app

Workflow Media Converter app version: (see apps admin page: /index.php/settings/apps) 1.7.0

Server configuration

Operating system: Ubuntu/RedHat/... Debian 11 Web server: Apache/Nginx Apache Database: MySQL/Maria/SQLite/PostgreSQL mysql 10.5.18 PHP version: 7.4.33 Nextcloud Version: (see admin page) Nextcloud Hub 3 (25.0.2)

Login as admin user into your Nextcloud and access
http://example.com/index.php/settings/integrity/failed
paste the results here.

No errors have been found. List of activated apps: Enabled:

activity: 2.17.0
circles: 25.0.0
cloud_federation_api: 1.8.0
comments: 1.15.0
contactsinteraction: 1.6.0
dashboard: 7.5.0
dav: 1.24.0
external: 5.0.0
federatedfilesharing: 1.15.0
federation: 1.15.0
files: 1.20.1
files_external: 1.17.0
files_pdfviewer: 2.6.0
files_rightclick: 1.4.0
files_sharing: 1.17.0
files_trashbin: 1.15.0
files_versions: 1.18.0
firstrunwizard: 2.14.0
issuetemplate: 0.7.0
logreader: 2.10.0
lookup_server_connector: 1.13.0
nextcloud_announcements: 1.14.0
notifications: 2.13.1
oauth2: 1.13.0
password_policy: 1.15.0
photos: 2.0.1
privacy: 1.9.0
provisioning_api: 1.15.0
recommendations: 1.4.0
related_resources: 1.0.3
serverinfo: 1.15.0
settings: 1.7.0
sharebymail: 1.15.0
support: 1.8.0
survey_client: 1.13.0
systemtags: 1.15.0
text: 3.6.0
theming: 2.0.1
twofactor_backupcodes: 1.14.0
updatenotification: 1.15.0
user_status: 1.5.0
video_converter: 1.0.5
viewer: 1.9.0
weather_status: 1.5.0
workflow_media_converter: 1.7.0
workflowengine: 2.7.0 Disabled:
admin_audit
bruteforcesettings
encryption
suspicious_login
twofactor_totp
user_ldap
``` If you have access to your command line run e.g.: sudo -u www-data php occ app:list from within your server installation folder ```

Nextcloud configuration: { "system": { "instanceid": "REMOVED SENSITIVE VALUE", "passwordsalt": "REMOVED SENSITIVE VALUE", "secret": "REMOVED SENSITIVE VALUE", "trusteddomains": [ "nasdomowy.ddns.net" ], "datadirectory": "REMOVED SENSITIVE VALUE", "dbtype": "mysql", "version": "25.0.2.3", "overwrite.cli.url": "http:\/\/nasdomowy.ddns.net\/nextcloud", "dbname": "REMOVED SENSITIVE VALUE", "dbhost": "REMOVED SENSITIVE VALUE", "dbport": "", "dbtableprefix": "oc", "mysql.utf8mb4": true, "dbuser": "REMOVED SENSITIVE VALUE", "dbpassword": "REMOVED SENSITIVE VALUE", "installed": true, "default_phone_region": "PL", "maintenance": false, "mail_smtpmode": "smtp", "mail_smtpsecure": "ssl", "mail_sendmailmode": "smtp", "mail_from_address": "REMOVED SENSITIVE VALUE", "mail_domain": "REMOVED SENSITIVE VALUE", "mail_smtpauthtype": "LOGIN", "mail_smtpauth": 1, "mail_smtphost": "REMOVED SENSITIVE VALUE", "mail_smtpport": "465", "mail_smtpname": "REMOVED SENSITIVE VALUE", "mail_smtppassword": "REMOVED SENSITIVE VALUE", "app_install_overwrite": [ "video_converter", "issuetemplate" ] } }

Are you using external storage, if yes which one: local/smb/sftp/... local Are you using encryption: yes/no no

Server log (data/nextcloud.log)

``` [nextcloud.log](https://github.com/cwilby/nextcloud-workflow-media-converter/files/10399919/nextcloud.log) ```

cwilby commented 1 year ago

Thanks for the report @dominox71, I'll work on this next.

ML-GeekHub commented 1 year ago

Similar problem for me on Raspberry 4 NC serveur === Config ============== Operating system: Ubuntu 22.04 Web server: Apache Database: PostgreSQL Nextcloud Version: 25.04 -- NextCloud All-In-One ( standard Docker install. ) ffmpeg 4.3.5-0 use of external storage: local use of encryption: no === Scenario ==============

Logged as admin in NextCloud
Created a conversion test job: conversion of 4 .avi file in mp4
After a while, conversion batch job status switched to "converting", without CPU load increase on the serveur (rasp.).
Two hours later, no change: no serveur CPU load and displayed completed work = 0%

ML-GeekHub commented 1 year ago

Just in case it could help : after I cancelled the job ( = click on the trash in application window):

the job status widget switched to red and displayed 'failed'
the following message was displayed: _(Code d'erreur 0) OCA\WorkflowMediaConverter\BackgroundJobs\BatchConvertMediaJob::findUnconvertedMediaInFolder(): Argument #1 ($folder) must be of type OCP\Files\Folder, OC\Files\Node\File given, called in /var/www/html/custom_apps/workflow_mediaconverter/lib/BackgroundJobs/BatchConvertMediaJob.php on line 42

fschiefenhoevel commented 1 year ago

Same here on NC 24.0.10, running on an Odroid HC4 with Ubuntu 22.04

===== Scenario===== Add folder to Conversion Batch, Status is in "converting" forever. ffmpeg is installed an I regularly run conversion bash scripts myself (with sudo).

The bash script works for me, but I have several family members who use the nextcloud and having a possibility for me to automatically convert videos from their mobile devices would be wonderful.

arnolicious commented 1 year ago

Same here, on NC 25.0.2, running on TrueNAS Scale

cwilby commented 1 year ago

Hey all,

I have released v1.8.4 to Nextcloud - which includes a fix for a locking bug that was causing conversions to be re-queued / never start.

Planning to test in a wider variety of environments next, thanks for all the input!

cwilby / nextcloud-workflow-media-converter