Error saving on account other than admin

[Wicz3k]

Steps to reproduce

1. Schedule conversion of mp4 to mp4 in any directory.
2. Try to save it.

Expected behaviour

Conversion should save and convert files

Actual behaviour

Conversion work well on admin, but on anu other i get error: Save error {message} in logs of nextcloud I get: Unable to generate a URL for the named route "heartbeat" as such route does not exist.

Workflow Media Converter app

Workflow Media Converter app version: (see apps admin page: /index.php/settings/apps)

Server configuration

Operating system: Ubuntu on proxmox

Web server: Apache

Database: Maria

PHP version: 8.1.17

Nextcloud Version: 29.0.1

Where did you install Nextcloud from: i download it from website

Signing status:

No errors have been found.

List of activated apps:

``` If you have access to your command line run e.g.: sudo -u www-data php occ app:list from within your server installation folder ```

Enabled:

• activity: 2.21.1
• bruteforcesettings: 2.9.0
• circles: 29.0.0-dev
• cloud_federation_api: 1.12.0
• comments: 1.19.0
• contactsinteraction: 1.10.0
• dashboard: 7.9.0
• dav: 1.30.1
• federatedfilesharing: 1.19.0
• federation: 1.19.0
• files: 2.1.0
• files_downloadlimit: 2.0.0
• files_pdfviewer: 2.10.0
• files_reminders: 1.2.0
• files_sharing: 1.21.0
• files_trashbin: 1.19.0
• files_versions: 1.22.0
• firstrunwizard: 2.18.0
• group_default_quota: 0.1.9
• logreader: 2.14.0
• lookup_server_connector: 1.17.0
• nextcloud_announcements: 1.18.0
• notifications: 2.17.0
• oauth2: 1.17.0
• password_policy: 1.19.0
• photos: 2.5.0
• privacy: 1.13.0
• provisioning_api: 1.19.0
• recommendations: 2.1.0
• related_resources: 1.4.0
• serverinfo: 1.19.0
• settings: 1.12.0
• sharebymail: 1.19.0
• support: 1.12.0
• survey_client: 1.17.0
• systemtags: 1.19.0
• text: 3.10.0
• theming: 2.4.0
• twofactor_backupcodes: 1.18.0
• updatenotification: 1.19.1
• user_status: 1.9.0
• viewer: 2.3.0
• workflow_media_converter: 1.11.7
• workflowengine: 2.11.0 Disabled:
• admin_audit: 1.19.0
• encryption: 2.17.0
• files_external: 1.21.0 (installed 1.20.0)
• files_rightclick: 0.15.1 (installed 1.6.0)
• files_texteditor: 2.15.1 (installed 2.15.1)
• spreed: 19.0.1 (installed 19.0.1)
• suspicious_login: 7.0.0
• twofactor_totp: 11.0.0-dev
• user_ldap: 1.20.0
• weather_status: 1.9.0 (installed 1.8.0)

• Nextcloud configuration:

If you have access to your command line run e.g.: sudo -u www-data php occ config:list system from within your Nextcloud installation folder or Insert your config.php content here Make sure to remove all sensitive content such as passwords. (e.g. database password, passwordsalt, secret, smtp password, …)

{
    "system": {
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "localhost",
            "192.168.100.108",
            "192.168.200.108"
        ],
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "forwarded_for_headers": [
            "HTTP_X_FORWARDED_FOR"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "29.0.1.1",
        "overwrite.cli.url": "http:\/\/localhost",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "memcache.local": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 0,
            "timeout": 0
        },
        "filelocking.enabled": true,
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "mail_smtpmode": "smtp",
        "mail_sendmailmode": "smtp",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465",
        "mail_smtpauth": 1,
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpsecure": "ssl",
        "maintenance": false,
        "theme": "",
        "loglevel": 1,
        "app_install_overwrite": [
            "workflow_media_converter"
        ],
        "default_language": "pl",
        "enable_previews": true,
        "preview_max_filesize_image": 10,
        "enabledPreviewProviders": [
            "OC\\Preview\\PNG",
            "OC\\Preview\\JPEG",
            "OC\\Preview\\GIF",
            "OC\\Preview\\HEIC",
            "OC\\Preview\\BMP",
            "OC\\Preview\\XBitmap",
            "OC\\Preview\\MP3",
            "OC\\Preview\\TXT",
            "OC\\Preview\\MarkDown",
            "OC\\Preview\\Movie"
        ]
    }

Are you using external storage, if yes which one: local

Are you using encryption: no

Server log (data/nextcloud.log)

``` Insert your server log here ```

I do not have log here :(

[cwilby]

Thanks @Wicz3k - I'll try to look into this some this weekend 👍

[knarxy]

can confirm this issue 👍