Running the PasReporter via schedule job (automatic mode)

[ahmednaz]

Summary

Running the pasreporter via schedule job (automatic mode) - this jobs never ends, even if i start manually from command prompt. I have let this run for over 3 hours (while normally from GUI it finishes in 25-40 minutes)

Provide brief overview and context for the discovered bug. Running the pasreporter via schedule job (automatic mode) - this jobs never ends, even if i start manually from command prompt. I have let this run for over 3 hours (while normally from GUI it finishes in 25-40 minutes).

Steps to Reproduce

Run following command from admin command promt: C:\PASReporter>"PAS Reporter.exe" /full /silent /force /close

or any combination of command line parameters.

Expected Results

The job never finishes, the PAS Reporter automatic mode log.txt file shows:

Starting automatic mode

2022-10-14 13:16:47 Starting to retrieve EVD exports...

2022-10-14 13:16:47 Exporting Master Policy settings... 10/14/2022 1:16:53 PM Master Policy settings was exported. 2022-10-14 13:16:53 Exporting log activities from the last 90 days... 10/14/2022 1:17:00 PM Starting ExportVaultData Utility (Version 12.2.0.70) 2022-10-14 13:21:17 Exporting object properties list... PAS Reporter started in automatic mode

2022-10-14 13:21:17 Other running PAS Reporter instances were found. 2022-10-14 13:21:17 Force mode enabled. Closing running instances...

The following automatic mode settings will be used

Mode: Full (EVD exports & config files will be retrieved) Force: True (terminates running PAS Reporter instance) Close: True (closes PAS Reporter when automode ends) Silent: True (silently runs and ends PAS Reporter) Continue on error: False (tries retrieving config files if EVD failed) Minimized: False (starts PAS Reporter in minimized window)

Starting automatic mode

2022-10-14 13:21:18 Starting to retrieve EVD exports...

2022-10-14 13:21:18 Exporting Master Policy settings... 10/14/2022 1:21:26 PM Master Policy settings was exported. 2022-10-14 13:21:27 Exporting log activities from the last 90 days... 10/14/2022 1:35:30 PM Log activities was exported. 2022-10-14 13:35:30 Exporting object properties list... 10/14/2022 1:36:50 PM Object properties list was exported. 2022-10-14 13:36:50 Exporting files list... 10/14/2022 1:37:41 PM Files list was exported. 2022-10-14 13:37:42 Exporting safes list... 10/14/2022 1:38:09 PM Safes list was exported. 2022-10-14 13:38:09 Exporting owners list... 10/14/2022 1:38:38 PM Owners list was exported. 2022-10-14 13:38:38 Exporting users list... 10/14/2022 1:39:05 PM Users list was exported. 2022-10-14 13:39:05 Exporting groups list... 10/14/2022 1:39:37 PM Groups list was exported. 2022-10-14 13:39:37 Exporting group members list... 10/14/2022 1:40:05 PM Group members list was exported.

2022-10-14 13:40:05 Finished retrieving EVD exports.

2022-10-14 13:40:06 Start retrieving files...

2022-10-14 13:40:06 Retrieving Pending accounts list...

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screenshot is also attached for the task manager showing pas report running

Actual Results

The job should finish, and we should get email/export of csv/database file.

Reproducible

Always

Version/Tag number

latest version downloaded from marketplace - Version 0.60.12

Environment setup

pas reporter running on windows 2019 (AWS ec2 instance)

• Can you describe the environment in which this product is running? Is it running on a VM / in a container / in a cloud?
• Which cloud provider? Which container orchestrator (including version)?
• The more info you can share about your runtime environment, the better we may be able to reproduce the issue.

Additional Information

screenshot of task manager attached.

[ahmednaz]

Hi, is anyone monitoring this thread or should i open a case at some other forum?

[ahmednaz]

i guess no one is moderating or monitoring this section :(

[ahmednaz]

can @alexcyberark help?