UI doesn't load on cypress but works fine in local browser.

[dil-rmallikarjuna]

Current behavior

Web page shows 'Please wait' and nothing loads after that in cypress. but Manually it works fine

Desired behavior

Need UI to load as shown in image below

Test code to reproduce

import GDCMMHitsPage from "../../support/pageObjects/GDCMMHits/GDCMMHitsPage";
import ListPage from "../../support/pageObjects/ThirdPartyManagement/ListPage";
import RandomUtils from "../../support/utils/RandomUtils";

describe('Media monitoring AI',
  { tags: ['@P1', '@GDCMMHits'] },
  () => {

  let companyNameGDC;
  let companyNameMedia;

  before(() => {

    cy.clearAllLocalStorage();
    cy.clearAllSessionStorage();
    cy.clearCookies();
    cy.loginInToApplication(
      Cypress.env('client_username'),
      Cypress.env('client_password'),
    ); 
  }

);

  it('should Verify the GDC are populating in Dashboard', () => {
    cy.get('span[title="Third Party Management"]').click();
    cy.get('.vizlink').click()
    cy.contains('Record #').click()
    cy.get('#tpf_srch').type('ai summary_9')
    cy.contains('ZP3P-58172490903').click({ force: true });

    cy.get('#subdemo > .yui-nav > :nth-child(4) > a > em').click();
    cy.get('#gdc-show-btn-button')
      .contains('Review 3P Monitor')
      .click();

  });

});

Cypress Version

v13.14.2

Node version

v20.16.0

Operating System

macOS Sonoma 14.7

Debug Logs

Below error comes up in console only in cypress runner, this error doesn't appear in normal browser.

(uncaught exception)TypeError: Cannot read properties of undefined (reading 'util')
(uncaught exception)TypeError: gdcdata.setBulkState is not a function

Other

No response

[dil-rmallikarjuna]

The application I am working on is built with php where the feature I am trying to automate is being rendered on UI by Java script when I click on the button " cy.get('#gdc-show-btn-button').contains('Review 3P Monitor').click();"

This might be the limitation of cypress dashboard because I tried to click manually on the subject in cypress dashboard and still faced the error but this works smooth on selenium. Do we have any plug ins as a workaround for this? Below is screenshot where I was able to automate this with selenuim.

this issue is similar to #9614, I have tried all the steps written there and none of them work. Our app is also built similar to what is in question for #9614.

[BudarpuMadhusudhan]

I am also facing the same problem, please let me know the solution

[dil-rmallikarjuna]

Team, Is there any update on this?