Unexpected error when logging in

[terminajet]

Hi there, I'm new on HA but i'm trying to add my vehicle (Cupra leon sportstourer PHEV) to HA. My account on MyCupra is working well. I have followed the instructions to install Cupra Weconnect and everything worked fine until the login window. I write my username and password and i have an error message saying "Unexpected error".

HA is running on a raspberry Pi 4 with HA OS.

Could someone help me?

Regards

[novisys]

Have the same problem and tried some ideas (like changing password/ disconnect app/ reset all apps authorisation/ reinstall integration from scratch...) but nothing's done.

[ECOS-GmbH]

We have the same problem. The following error is logged:

This error originated from a custom integration.

Logger: custom_components.cupra_we_connect.config_flow
Source: custom_components/cupra_we_connect/config_flow.py:75
integration: Cupra WeConnect (documentation, issues)
First occurred: 13:20:11 (2 occurrences)
Last logged: 13:21:01

Unexpected exception during setup
Traceback (most recent call last):
  File "/config/custom_components/cupra_we_connect/config_flow.py", line 75, in async_step_user
    info = await validate_input(self.hass, user_input)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/config/custom_components/cupra_we_connect/config_flow.py", line 50, in validate_input
    await hass.async_add_executor_job(we_connect.login)
  File "/usr/local/lib/python3.12/concurrent/futures/thread.py", line 58, in run
    result = self.fn(*self.args, **self.kwargs)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/weconnect_cupra/weconnect_cupra.py", line 166, in login
    self.__session.login()
  File "/usr/local/lib/python3.12/site-packages/weconnect_cupra/api/cupra/auth/my_cupra_session.py", line 47, in login
    response = self.doWebAuth(authorizationUrl)
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/weconnect_cupra/api/cupra/auth/my_cupra_session.py", line 191, in doWebAuth
    raise APICompatibilityError('No user id provided')
weconnect_cupra.errors.APICompatibilityError: No user id provided

[haydnw]

I'm getting the same error as @ECOS-GmbH. Running latest release of the integration, and recently upgraded to HA 2024.8.2. I think the error started at that point, but can't swear to it.

Core 2024.8.2 Supervisor 2024.08.0 Operating System 13.0 Frontend 20240809.0

Cupra app is still working fine on my phone.

[haydnw]

Just checked some logs; integration definitely stopped working when I did the HA 2024.8.2 upgrade.

[terminajet]

Hi everybody, Thanks for your support. I have an old computer with Proxmox and HA on it. Maybe i can try to downgrade HA to try logging in cupra weconnect. But i will need a little help because i'm new at HA. Is it possible to downgrade HA to an older version?

[haydnw]

After four days I have just been prompted to agree to new T&Cs in the Cupra app, and this integration now works again. I have no idea how that timing ties up with the HA upgrade. 🤷‍♂️

[terminajet]

Hi all, Unfortunately I tried again today to log in the integration and I keep getting the same 'unexpected error' message. @haydnw : Do you have an EV Cupra borne or a PHEV vehicle? @ECOS-GmbH : How did you get this log? I wanna see what mine says.

Regards

[terminajet]

Hey, I just managed to log. I tried to log on the website and it looks like I didn't accept some consent. After that I managed to log in the integration.

Hope it helps

[daernsinstantfortress]

I have no idea how that timing ties up with the HA upgrade.

It doesn't I'm afraid. No change in behaviour on this HA release so just a coincidence, I'm afraid. Plenty of other people have also had issues related to the new consents too and I suspect that the reload of the integration from the restart meant that the re-authentication (which only happens on startup) failed after the upgrade. At this time, the root cause (and fix) is to accept the consents in the official app.

[haydnw]

Thanks as always. I'd desperately tried to not jump to conclusions, and had been using the app in the intervening four days without having to accept the new T&Cs. I'd even logged out and back in again in case that was the issue, having been stung before. Oh well, the hidden world of Cupra's back-end infrastructure strikes again!

[12retord]

Hello, same Problem here, but i‘m not able to find the T&C to accept them. I have a Seat Tarraco, a Cupra Born and had a VW Golf, do my VW ID works fine with all cars. But in which app/ which website are the T&C? My CUPRA, my Seat, Seat Connect, Volkswagen, We Connect Go. Or somewhere else? The Seat Integration works fine in HA, but it is not possible to integrate the Cupra born.

[ECOS-GmbH]

Hello, we solved the Problem by login to the Web-Portal and acknowledged some of the data-privacy questions. This got the integration to work.

[haydnw]

But in which app/ which website are the T&C? My CUPRA, my Seat, Seat Connect, Volkswagen, We Connect Go. I have always acknowledged T&Cs through the My CUPRA app.

=======================

I got an error after restarting from the latest HACS update, but as @daernsinstantfortress pointed out this is likely due to the HA restart rather than the HACS update. My workflow now whenever I need to restart HA is:

Sign out of My CUPRA app > Remove device from this integration > Restart HA > Sign in to My CUPRA app > Add device/integration again

[Yorkie71]

Sign out of My CUPRA app > Remove device from this integration > Restart HA > Sign in to My CUPRA app > Add device/integration again

That's interesting because I have never had to go through that and have also updated HACS the other day.

[haydnw]

Sounds like a me problem then. I'll avoid clogging this issue up any more. :)

[daernsinstantfortress]

Yeah, definitely don't need to do any of that. I restart HA all of the time for various changes and can't remember when I last removed and re-added my car!

[12retord]

No way for me to get it activated. Same error again and again. I‘ve tried to log-out in all Apps, Websites, deleate the Seat and the Cupra Addon, reinstalled it, the Seat App (which has the same log-in information) works fine. Has someone else also an additional user activated for the car (maybe that could be a reason). I‘m thankfull for any hints you can give to me…

[Boran]

At this time, the root cause (and fix) is to accept the consents in the official app

I logged out and back in to the MyCupra app, there was no consent questions.

my HA integration is still broken (about 3 weeks now), with the "Could not fetch data. Status Code was: 400". Logger: weconnect_cupra Source: /usr/local/lib/python3.12/site-packages/weconnect_cupra/api/cupra/api.py:74

I also see a status 429 , so, looking at https://github.com/daernsinstantfortress/cupra_we_connect/issues/81 increased the timeout to 60 seconds.

A website is also mentioned above, that one should login to also, what is the website address, is it https://seatid.vwgroup.io/account There I see just a few marketing options:

I also de-installed the integration and readded via HACS. File are in custom_components/cupra_we_connect as expected.

Have I missed something?

[12retord]

@daernsinstantfortress Is it possible, that the reason for this error in my case is, that I‘ve got a Hybrid (Tarraco) in the mycupra app? https://github.com/daernsinstantfortress/WeConnect-Cupra-python/pull/13

[sijmenvos]

I logged into https://seatid.vwgroup.io/account and afterwards I was able to login with the integration again.