Server throwing errrors periodically

truckerboy commented 3 weeks ago

System Health details

This error originated from a custom integration.

Logger: custom_components.ha_carrier Source: helpers/update_coordinator.py:344 integration: Carrier Infinity (documentation, issues) First occurred: August 15, 2024 at 8:21:29 PM (10 occurrences) Last logged: 11:31:10 AM

Error fetching ha_carrier-Infinity data: 500 Server Error: Internal Server Error for url: https://www.app-api.ing.carrier.com/users/arnavghosh/activateSystems Error fetching ha_carrier-Infinity data: 504 Server Error: Gateway Time-out for url: https://www.app-api.ing.carrier.com/users/arnavghosh/activateSystems Error fetching ha_carrier-Infinity data: 502 Server Error: Bad Gateway for url: https://www.app-api.ing.carrier.com/users/arnavghosh/activateSystems

Checklist

[X] I have enabled debug logging for my installation.
[X] I have filled out the issue template to the best of my ability.
[X] This issue only contains 1 issue (if you have multiple issues, open one issue for each issue).
[X] This issue is not a duplicate issue of currently previous issues..

Describe the issue

This error originated from a custom integration.

Logger: custom_components.ha_carrier Source: helpers/update_coordinator.py:344 integration: Carrier Infinity (documentation, issues) First occurred: August 15, 2024 at 8:21:29 PM (10 occurrences) Last logged: 11:31:10 AM

Error fetching ha_carrier-Infinity data: 500 Server Error: Internal Server Error for url: https://www.app-api.ing.carrier.com/users/arnavghosh/activateSystems Error fetching ha_carrier-Infinity data: 504 Server Error: Gateway Time-out for url: https://www.app-api.ing.carrier.com/users/arnavghosh/activateSystems Error fetching ha_carrier-Infinity data: 502 Server Error: Bad Gateway for url: https://www.app-api.ing.carrier.com/users/arnavghosh/activateSystems

Reproduction steps

1. 2.This error originated from a custom integration.

Logger: custom_components.ha_carrier Source: helpers/update_coordinator.py:344 integration: Carrier Infinity (documentation, issues) First occurred: August 15, 2024 at 8:21:29 PM (10 occurrences) Last logged: 11:31:10 AM

Error fetching ha_carrier-Infinity data: 500 Server Error: Internal Server Error for url: https://www.app-api.ing.carrier.com/users/arnavghosh/activateSystems Error fetching ha_carrier-Infinity data: 504 Server Error: Gateway Time-out for url: https://www.app-api.ing.carrier.com/users/arnavghosh/activateSystems Error fetching ha_carrier-Infinity data: 502 Server Error: Bad Gateway for url: https://www.app-api.ing.carrier.com/users/arnavghosh/activateSystems 3. ...

Debug logs

This error originated from a custom integration.

Logger: custom_components.ha_carrier
Source: helpers/update_coordinator.py:344
integration: Carrier Infinity (documentation, issues)
First occurred: August 15, 2024 at 8:21:29 PM (10 occurrences)
Last logged: 11:31:10 AM

Error fetching ha_carrier-Infinity data: 500 Server Error: Internal Server Error for url: https://www.app-api.ing.carrier.com/users/arnavghosh/activateSystems
Error fetching ha_carrier-Infinity data: 504 Server Error: Gateway Time-out for url: https://www.app-api.ing.carrier.com/users/arnavghosh/activateSystems
Error fetching ha_carrier-Infinity data: 502 Server Error: Bad Gateway for url: https://www.app-api.ing.carrier.com/users/arnavghosh/activateSystems

Diagnostics dump

No response

deviantintegral commented 3 weeks ago

Yeah, I'm seeing the same sort of thing. It's happening a few times a day and resolves itself. I don't think there's anything for the integration to do, other than perhaps allow users to specify an amount of time to allow for errors to be suppressed.

Error fetching ha_carrier-REDACTED data: 503 Server Error: Service Unavailable for url: https://www.app-api.ing.carrier.com/users/REDACTED/activateSystems
Error fetching ha_carrier-Red Cottage data: 502 Server Error: Bad Gateway for url: https://www.app-api.ing.carrier.com/users/REDACTED/activateSystems
Error fetching ha_carrier-Red Cottage data: 504 Server Error: Gateway Timeout for url: https://www.app-api.ing.carrier.com/users/REDACTED/activateSystems
Error fetching ha_carrier-REDACTED data: 502 Server Error: Bad Gateway for url: https://www.app-api.ing.carrier.com/users/REDACTED/activateSystems
Error fetching ha_carrier-REDACTED data: 504 Server Error: Gateway Timeout for url: https://www.app-api.ing.carrier.com/users/REDACTED/activateSystems

dfludwig commented 2 weeks ago

I've been disconnected for almost 24 hours now - is that what others are seeing? I've reset the wifi on my wall thermostat and tried the other tricks I know. My Carrier Home app is also showing disconnected, so I don't think it's a HA error.

deviantintegral commented 2 weeks ago

I’ve been connected for at least a day now without issue. But, I’m using the Bryant branded version of things.

dfludwig commented 2 weeks ago

I changed the "Polling Interval in Minutes" value in the integration's Configuration from 1 minute to 10 minutes, and have not had connection errors since. Perhaps coincidence, though....

dahlb / ha_carrier