Error retrieving image

[mikk92]

Describe the bug I'm having trouble getting immich-kiosk to work. The error says "selecting image: getting person image count: unexpected status code: 401

To Reproduce The error is the same when I'm trying an album or person via the config.yaml or via URL parameter.

Your Kiosk version 0.13.1

Your Kiosk installation

• QNAP
• Docker

Your Kiosk ENV or config file

# Clock
show_time: false # true or false
time_format: 24 # 12 or 24
show_date: false # true or false
date_format: YYYY/MM/DD

# Kiosk behaviour
refresh: 60 # in seconds
disable_screensaver: false # Ask browser to request a lock that prevents device screens from dimming or locking.

# Asset sources
show_archived: false # Allow assets marked as archived to be displayed.

# ID(s) of person or people to display
person:
  -"538d22a5-2e28-44f8-ba9b-7d38be8f9807"

# ID(s) of album or albums to display
#album:
#  -"c3dba8a9-7e8a-4155-9bea-e153ae835d22"

# UI
disable_ui: false # this is just a shortcut for all ui elements (show_time, show_date, show_image_time, show_image_date)
frameless: false # remove border around image and rounded corners.
hide_cursor: false # Hide cursor/mouse via CSS.
font_size: 100 # the base font size as a percentage. OMIT the % character
background_blur: true # display a blurred version of image as background
theme: fade # which theme to use. fade or solid
layout: single # which layout to use. single, splitview or splitview-landscape

# Sleep mode
# sleep_start: 22 # sleep mode start time
# sleep_end: 7 # sleep mode end time

# Transition options
transition: none # cross-fade, fade or none
fade_transition_duration: 1 # in seconds
cross_fade_transition_duration: 1 # in seconds

# Image display settings
show_progress: false # display a progress bar
image_fit: contain # how the image fits the screen. Options are none, contain and cover
image_effect: none
image_effect_amount: 120
use_original_image: false # use the original file.

# Image METADATA
show_image_time: false # true or false
image_time_format: 24 # 12 or 24
show_image_date: false # true or false
image_date_format: YYYY-MM-DD
show_image_description: false
show_image_exif: false
show_image_location: false
hide_countries:
  - "country to hide"
show_image_id: false

# weather:
#   - name: london
#     lat: 51.5285262
#     lon: -0.2663999
#     api: ""
#     unit: metric
#     lang: en

# options that can NOT be changed via url params
kiosk:
  port: 3000
  watch_config: true
  fetched_assets_size: 10
  http_timeout: 20
  cache: true # cache select api calls
  pre_fetch: true # fetch assets in the background
  asset_weighting: true # use weighting when picking assets

Desktop :

• Windows 10
• Chrome, Edge

[damongolding]

401 is a auth error. Just double check your Immich URL and Immich api key are correct.

[mikk92]

Thank you for the hint. This could be resolved. Now I'm getting a timeout:

22:01:04 ERRO Request failed, retrying attempt=1 URL=http://xxx/api/albums/ded717df-cc60-4e0f-9f97-329aa5a06232err="Get \"http://xxx/api/albums/ded717df-cc60-4e0f-9f97-329aa5a06232\": dial tcp xxx: i/o timeout"
22:01:35 ERRO Request failed, retrying attempt=2 URL=http://xxx/api/albums/ded717df-cc60-4e0f-9f97-329aa5a06232err="Get \"http://xxx/api/albums/ded717df-cc60-4e0f-9f97-329aa5a06232\": dial tcp xxx: i/o timeout"
22:01:37 ERRO Request failed: max retries exceeded
22:01:37 ERRO Couldn't read error body="" url=http://xxx/api/albums/ded717df-cc60-4e0f-9f97-329aa5a06232

My current config File:

# Clock
show_time: false # true or false
time_format: 24 # 12 or 24
show_date: false # true or false
date_format: YYYY/MM/DD

# Kiosk behaviour
refresh: 60 # in seconds
disable_screensaver: false # Ask browser to request a lock that prevents device screens from dimming or locking.

# Asset sources
show_archived: false # Allow assets marked as archived to be displayed.

# ID(s) of person or people to display
#person:
#  - 538d22a5-2e28-44f8-ba9b-7d38be8f9807

# ID(s) of album or albums to display
album:
  - ded717df-cc60-4e0f-9f97-329aa5a06232

# UI
disable_ui: false # this is just a shortcut for all ui elements (show_time, show_date, show_image_time, show_image_date)
frameless: false # remove border around image and rounded corners.
hide_cursor: false # Hide cursor/mouse via CSS.
font_size: 100 # the base font size as a percentage. OMIT the % character
background_blur: true # display a blurred version of image as background
theme: fade # which theme to use. fade or solid
layout: single # which layout to use. single, splitview or splitview-landscape

# Sleep mode
# sleep_start: 22 # sleep mode start time
# sleep_end: 7 # sleep mode end time

# Transition options
transition: none # cross-fade, fade or none
fade_transition_duration: 1 # in seconds
cross_fade_transition_duration: 1 # in seconds

# Image display settings
show_progress: false # display a progress bar
image_fit: contain # how the image fits the screen. Options are none, contain and cover
image_effect: none
image_effect_amount: 120
use_original_image: false # use the original file.

# Image METADATA
show_image_time: false # true or false
image_time_format: 24 # 12 or 24
show_image_date: false # true or false
image_date_format: YYYY-MM-DD
show_image_description: false
show_image_exif: false
show_image_location: false
hide_countries:
  - "country to hide"
show_image_id: false

# weather:
#   - name: london
#     lat: 51.5285262
#     lon: -0.2663999
#     api: ""
#     unit: metric
#     lang: en

# options that can NOT be changed via url params
kiosk:
  port: 3000
  watch_config: true
  fetched_assets_size: 100
  http_timeout: 30
  cache: true # cache select api calls
  pre_fetch: true # fetch assets in the background
  asset_weighting: true # use weighting when picking assets

When I open the URL with chrome the request succeeds.

[damongolding]

Are you seeing any errors in the Immich container?

I assume you aren't seeing the json payload when you navigate to that url in Chrome? You would need to send the API key with the request.

If you remove/comment out the album ID (or any people ids) does Kiosk work as expected?

[mikk92]

In Immich container I do see the request failed logs.

In Chrome I do in fact see the json paylod. Chrome must retrieve the API key in some cache. In Edge the same url results in 401.

WIthout any album or person ID I don't see any errors in the container log and the kiosk page display the flower logo and the navigation buttoms.

Edit: The query for a random image results in a i/o timeout.