search

daneedk / com.amazon.ring

Ring Doorbell and Camera support for Homey
https://community.homey.app/t/76364
Other
0 stars 4 forks source link

Geen alarm of beweging sinds HP2023 #9

Closed groetsels closed 1 year ago

groetsels commented 1 year ago

Hoi Danee, Sinds mijn overgang naar HP2023 krijg ik geen meldingen meer binnen van de alarmen of bewegingen van de RING. Home assistent geeft deze nog wel, en ook mijn android app geeft meldingen. Ik heb 6 dagen geleden mijn bel opnieuw als apparaat toegevoegd. Diagnose: c4eed5b7-c309-40d0-8704-77dfa6d89e37 Welke mogelijkheden zijn er om te testen? ring_homey2 ring_homey ring_HA_2 ring_HA ring_homey4 ring_homey3

daneedk commented 1 year ago

Hi Carel,

The best way to get support when experiencing is here: https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364

This particular problem you are experiencing is caused by changes in the Ring API and is described in the FAQ in that forum topic. The fix for this is described here: https://community.homey.app/t/ring-doorbell-and-camera-support-for-homey/76364/5

For some users it was not enough to just delete the mentioned devices, they needed to use the Remove All Devices function in the Ring app to fix this.