Tailor made quality report to show the checks made on your order meet the requirements provided. - I'd remove this from the standard package as we don't even promote it currently, when we trialled the £5 quality report upgrade for the essay writing service, it got a lot of interest. Not sure how many people actually ordered it but I'd guess it was close to 50/50 if not more in favour of the quality report from experience of checking orders.
Guarantee a researcher that has completed X amount of orders in your subject area to the quality ordered (Say 100 orders or even more?)
Extended 1 months amendments period.
It should look just like the tick box we already have (attached) but it should be prominent and visually accessible directly on the order form. Green ticks and red crosses will be enough to naturally make our customers select a better option! If it can be implemented within the order form, as soon as they have chosen the service they want, it can be hidden away as John suggested for the first few options you select, so once you’ve picked the service it ‘locks’ in place and hides away to save room and tidy the form up as they go along.
Regarding Elite Service:
Not sure about what else we can add to elite to make it more valuable and offer something different that stands out, but I think the researcher guarantee/extended amendments period for the Premium service will naturally make the Elite service more attractive.
One thing I’d suggest for the Elite service would be a call from our aftercare department once the work is complete, we can use this as an opportunity to explain to them what happens next and to ensure they're happy with the work and if not, the steps to take so that we can resolve this. This would give them a feeling that we've gone above and beyond and it’s not a case that we don’t want to hear from them after the work is complete whether or not their feedback is going to be positive or negative.
Suggestions for a 'Premium' service:
It should look just like the tick box we already have (attached) but it should be prominent and visually accessible directly on the order form. Green ticks and red crosses will be enough to naturally make our customers select a better option! If it can be implemented within the order form, as soon as they have chosen the service they want, it can be hidden away as John suggested for the first few options you select, so once you’ve picked the service it ‘locks’ in place and hides away to save room and tidy the form up as they go along.
Regarding Elite Service:
Not sure about what else we can add to elite to make it more valuable and offer something different that stands out, but I think the researcher guarantee/extended amendments period for the Premium service will naturally make the Elite service more attractive.
One thing I’d suggest for the Elite service would be a call from our aftercare department once the work is complete, we can use this as an opportunity to explain to them what happens next and to ensure they're happy with the work and if not, the steps to take so that we can resolve this. This would give them a feeling that we've gone above and beyond and it’s not a case that we don’t want to hear from them after the work is complete whether or not their feedback is going to be positive or negative.