danieldesrochers / idasen-ui

Desk control application for ikea IDÅSEN desk.
https://github.com/danieldesrochers/idasen-ui/wiki/IDASEN-help-file
MIT License
35 stars 1 forks source link

Unable to launch after installation #4

Open jiroumu opened 3 years ago

jiroumu commented 3 years ago

After installing (trying both default Program Files (x86) and user dir) I am unable to launch idasen-ui.exe, see errors:

1 3 2
jiroumu commented 3 years ago

Re-checked and saw same issue already mentioned in closed tickets.

jiroumu commented 3 years ago

Thanks for re-opening, I've added my findings under the already closed issue to avoid confusion.

danieldesrochers commented 3 years ago

I assumed that you used the new installer from version 1.3.0 please try this:

jiroumu commented 3 years ago

Sure:

INFO:root:Started DEBUG:root:Main App created DEBUG:root:MyForm:init: miniframe created

That's all.

danieldesrochers commented 3 years ago

Mmm... next line should have been: DEBUG:root:MyForm:init: appicon found

Step1: could you check if you have the file 'appicon.png' in C:/Program Files (x86)/Idasen Desk Control

Step2: could you try to add Full Control permission to your user for this folder C:\Program Files (x86)\Idasen Desk Control

Step3: are you launching the app from the auto-created shortcut? can you make sure that the shortcut start folder is C:\Program Files (x86)\Idasen Desk Control

jiroumu commented 3 years ago

It's really just the three lines I pasted.

  1. It's in the install directory, yes.
  2. I installed this instance to my C:\Users\ directory. I checked but I have Full Control in advanced permissions on my user.
  3. No, I was launching from idasen-ui.exe in the install directory.

I tried the initial release 1..0..0 in the meantime since this was still a portable install and with this version it only throws the first error 'Failed to execute script idasen-ui', if that somehow helps.

Thanks for taking the time either way.

lschiemann commented 3 years ago

Same problem here. Exactly the same outcome and messages. I tried the same things that you recommended but this produces no other results.

danieldesrochers commented 3 years ago

@lschiemann

Same problem here. Exactly the same outcome and messages. I tried the same things that you recommended but this produces no other results.

If you try this:

danieldesrochers commented 3 years ago

I just changed laptop and got the same issue and finally found a fix. By default, I did not have permission to execute and write to installation folder.

I am not sure why Python installer needs that but anyway, here how to fix it:

This will provide full control on Idasen Desk Control installation folder.

Mathue24 commented 3 years ago

Hey, just bought an idasen and tested this, same issue as described by the OP. Checked the log and it says the same thing: INFO:root:Started DEBUG:root:Main App created DEBUG:root:MyForm:_init_: miniframe created

Also I've tried the solution that @danieldesrochers mentioned above. No dice.

Mathue24 commented 3 years ago

Here's some extra info that might help:

For now, I'll continue to use newAM/idasen, but hopefully, this gets addressed soon! If you need any additional info I'll gladly provide it.

danieldesrochers commented 3 years ago

Here's some extra info that might help:

  • I'm using a European version of the desk.
  • You mention the desk being called "Desk 8638" however mine is called "Desk 2052"
  • I've tested the original repo newAM/idasen and after having to manually type the MAC (because the auto-detection didn't work) it works fine.
  • To the point mentioned above, the possible reason why auto-detection failed is that the MAC address is actually found in the "Unique Identifier" field in the device info, not the MAC address as seen in the picture below: image

For now, I'll continue to use newAM/idasen, but hopefully, this gets addressed soon! If you need any additional info I'll gladly provide it.

Hello Mathue24,

It's very difficult for me to resolve when not able to reproduce the issue. Since you seems to be techky enough :), you might want to try it directly from the source code:

https://github.com/danieldesrochers/idasen-ui/wiki/How-to-run-idasen-ui-from-source-code

If you ever found the fix, let me know! Daniel.