darktable-org / darktable

darktable is an open source photography workflow application and raw developer
https://www.darktable.org
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An unhandled exception occurred. I have not been able to use darktable for over a month now #17247

Open vevosuperior opened 3 months ago

vevosuperior commented 3 months ago

Describe the bug

error message when opening darktable: an unhandled exception occurred

Steps to reproduce

  1. Double click on darktable
  2. Error message pops up

Expected behavior

darktable should open up

Logfile | Screenshot | Screencast

darktable_bt_WGSYR2.txt

Commit

No response

Where did you obtain darktable from?

downloaded from www.darktable.org

darktable version

4.42

What OS are you using?

Windows

What is the version of your OS?

Windows 11

Describe your system?

No response

Are you using OpenCL GPU in darktable?

I dont know

If yes, what is the GPU card and driver?

No response

Please provide additional context if applicable. You can attach files too, but might need to rename to .txt or .zip

No response

pehar1 commented 3 months ago

The dt version you use is not up to date, about one year old. Please update to 4.8.1 an check if the issue remains.

vevosuperior commented 3 months ago

Hi Pehar,

I've updated to 4.8.1 and the same issue remains.

On Sat, 3 Aug 2024, 11:28 pm pehar1, @.***> wrote:

The dt version you use is not up to date, about one year old. Please update to 4.8.1 an check if the issue remains.

— Reply to this email directly, view it on GitHub https://github.com/darktable-org/darktable/issues/17247#issuecomment-2266712677, or unsubscribe https://github.com/notifications/unsubscribe-auth/BJWVM4MTXJPOI7Z42AVVA23ZPTLHNAVCNFSM6AAAAABL54OI2CVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENRWG4YTENRXG4 . You are receiving this because you authored the thread.Message ID: @.***>

vevosuperior commented 3 months ago

here's the log file..

darktable-log.txt

pehar1 commented 3 months ago

The log does not contain debug information of your last two launches with 4.8.0. Please update to 4.8.1 and start dt from the command line with debug option -d common.

vevosuperior commented 2 months ago

Apologies for the delayed response. The info on how to provide the log file on windows does not have instructions for windows 11 users. https://www.darktable.org/about/faq/#faq-windows-logs

I found this file in the C:\Users[user]\AppData\Local\Temp file that the error message references. I'm not sure if this helps.

darktable_bt_6RLWS2.txt

vevosuperior commented 2 months ago

darktable-log.txt

github-actions[bot] commented 6 days ago

This issue has been marked as stale due to inactivity for the last 60 days. It will be automatically closed in 300 days if no update occurs. Please check if the master branch has fixed it and report again or close the issue.