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darktable-org / darktable

darktable is an open source photography workflow application and raw developer
https://www.darktable.org
GNU General Public License v3.0
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unable to start Darktable on windows #9665

Closed djpeter84 closed 3 years ago

djpeter84 commented 3 years ago

Unable to start on windows. I looked at different threads and no solution for me yet. "An I handled exception occurred... "

Error occurred on Sunday, August 8, 2021 at 15:03:36.

darktable.exe caused an Integer division by zero at location 00007FFDFED493B9 in module igdrcl64.dll.

AddrPC Params 00007FFDFED493B9 0000000000000000 0000000000000048 000002093DA545F0 igdrcl64.dll!clReleaseGlSharedEventINTEL 00007FFDFED81D2A 000002093D9D2520 00000209FFFFFFFF 00000AEFC9283EA2 igdrcl64.dll!clReleaseGlSharedEventINTEL 00007FFDFED6E6AE 000002093D6CBE80 0000000000000000 000002093D9D1F80 igdrcl64.dll!clReleaseGlSharedEventINTEL 00007FFDFED32CA9 000002093C41D850 00007FFDFED402E8 000002093DA4FB90 igdrcl64.dll!clReleaseGlSharedEventINTEL 00007FFDFEDE1782 000002093D6C83F0 000002093D6C83F0 0000000000000000 igdrcl64.dll!clReleaseGlSharedEventINTEL 00007FFDFEDE1C01 0000000000000000 2AAAAAAAAAAAAAAB 0000000000000003 igdrcl64.dll!clReleaseGlSharedEventINTEL 00007FFDFEB9A644 0000000000000048 00007FFDFED94EEB 000000A76E1FE318 igdrcl64.dll!GTPin_Init 00007FFDFED46B80 0000000000000000 00007FFDFED40794 000002093DA4FB90 igdrcl64.dll!clReleaseGlSharedEventINTEL 00007FFDFED46A46 000000A76E1FE5C0 000002093D6CBE80 000002093DA4FB90 igdrcl64.dll!clReleaseGlSharedEventINTEL 00007FFDFED46634 0000000000000000 0000000000000000 0000000000000000 igdrcl64.dll!clReleaseGlSharedEventINTEL 00007FFDFED77881 000002093D6CBE80 000002093D6CBE80 0000000000000000 igdrcl64.dll!clReleaseGlSharedEventINTEL 00007FFDFED45CC6 000000A76E1FE630 0000000000000000 000000A76E1FE7C8 igdrcl64.dll!clReleaseGlSharedEventINTEL 00007FFDFED45B57 0000000000000000 0000000000000000 0000000000000000 igdrcl64.dll!clReleaseGlSharedEventINTEL 00007FFDFEB6E456 0000000000000000 0000000000000000 0000020900000000 igdrcl64.dll!0x7ffd0000e456 00007FFDFEB81FAE 000002093C3BD250 000002093C3BD250 00007FFE1FF83948 igdrcl64.dll!clGetExtensionFunctionAddress 00007FFE1FF1118D 000002093C3734F0 0000000000000000 00007FFDFEB60000 OpenCL.dll!0x7ffe0000118d 00007FFE1FF17148 00007FFE1FF83948 000002093CC4D7C0 0000000000000001 OpenCL.dll!clWaitForEvents 00007FFE506138B0 000002093CC36D50 0000000000000000 000000A76E1FEF44 ntdll.dll!RtlRunOnceExecuteOnce 00007FFE4E29A5FB 0000000000000000 0000000000000014 000002093CC35561 KERNELBASE.dll!InitOnceExecuteOnce 00007FFE1FF15B9C 0000000000000300 000002093CC36D50 000002093CD0CA20 OpenCL.dll!clGetPlatformIDs 00007FFE16F55D16 000000A76E1FF550 0000000000000000 0000020900000000 libdarktable.dll!dt_opencl_init 00007FFE16EB290C 00007FFE00000001 000002093B9DF780 00007FFE00000001 libdarktable.dll!dt_init 00007FF6B5012A39 00007FF6B5011660 0000000000000010 0000000000000000 darktable.exe!0x7ff600002a39 00007FF6B50115B5 000000000000005A 0000000000000000 00007FF6B5017090 darktable.exe!0x7ff6000015b5 00007FF6B50113D4 0000000000000000 0000000000000000 0000000000000000 darktable.exe!0x7ff6000013d4 00007FF6B5011506 0000000000000000 0000000000000000 0000000000000000 darktable.exe!0x7ff600001506 00007FFE500E7034 0000000000000000 0000000000000000 0000000000000000 KERNEL32.DLL!BaseThreadInitThunk 00007FFE50622651 0000000000000000 0000000000000000 0000000000000000 ntdll.dll!RtlUserThreadStart

darktable.exe 3.6.0.0 ntdll.dll 10.0.19041.1110 KERNEL32.DLL 10.0.19041.1023 KERNELBASE.dll 10.0.19041.1110 msvcrt.dll 7.0.19041.546 libintl-8.dll 0.19.8.0 libglib-2.0-0.dll 2.68.3.0 ole32.dll 10.0.19041.746 ucrtbase.dll 10.0.19041.789 RPCRT4.dll 10.0.19041.1081 combase.dll 10.0.19041.1081 GDI32.dll 10.0.19041.746 win32u.dll 10.0.19041.1110 gdi32full.dll 10.0.19041.1110 msvcp_win.dll 10.0.19041.789 USER32.dll 10.0.19041.906 SHELL32.dll 10.0.19041.1023 WS2_32.dll 10.0.19041.546 libdarktable.dll PSAPI.DLL 10.0.19041.546 libwinpthread-1.dll 1.0.0.0 libpcre-1.dll libcairo-2.dll exchndl.dll 0.9.2.0 libgdk-3-0.dll 3.24.29.0 IMM32.dll 10.0.19041.546 SETUPAPI.dll 10.0.19041.844 cfgmgr32.dll 10.0.19041.546 bcrypt.dll 10.0.19041.1023 libgdk_pixbuf-2.0-0.dll 2.42.4.0 libgio-2.0-0.dll 2.68.3.0 libgobject-2.0-0.dll 2.68.3.0 SHLWAPI.dll 10.0.19041.1023 libharfbuzz-0.dll libpango-1.0-0.dll 1.48.5.0 libpangocairo-1.0-0.dll 1.48.5.0 libgtk-3-0.dll 3.24.29.0 zlib1.dll ADVAPI32.dll 10.0.19041.1052 libgcc_s_seh-1.dll sechost.dll 10.0.19041.906 libstdc++-6.dll comdlg32.dll 10.0.19041.906 libgomp-1.dll libavif.dll shcore.dll 10.0.19041.1023 libcurl-4.dll CRYPT32.dll 10.0.19041.844 libexiv2.dll libgmodule-2.0-0.dll 2.68.3.0 WLDAP32.dll 10.0.19041.546 libgphoto2-6.dll libgphoto2_port-12.dll libGraphicsMagick-3.dll libicuuc68.dll libicuin68.dll libIlmImf-2_5.dll libjpeg-8.dll libjson-glib-1.0-0.dll liblcms2-2.dll libopenjp2-7.dll libpugixml.dll 1.11.0.0 librsvg-2-2.dll libpng16-16.dll libsecret-1-0.dll libsoup-2.4-1.dll libsqlite3-0.dll libtiff-5.dll libxml2-2.dll MSIMG32.dll 10.0.19041.546 libfreetype-6.dll 2.10.4.0 libfontconfig-1.dll libpixman-1-0.dll mgwhelp.dll 0.9.2.0 dwmapi.dll 10.0.19041.746 libcairo-gobject-2.dll WINMM.dll 10.0.19041.546 libepoxy-0.dll libfribidi-0.dll gdiplus.dll 10.0.19041.1110 libpangowin32-1.0-0.dll 1.48.5.0 libffi-7.dll IPHLPAPI.DLL 10.0.19041.546 DNSAPI.dll 10.0.19041.1023 USP10.dll 10.0.19041.546 libthai-0.dll libgraphite2.dll libpangoft2-1.0-0.dll 1.48.5.0 libiconv-2.dll 1.16.0.0 COMCTL32.dll 6.10.19041.1110 libaom.dll libdav1d.dll 5.1.0.0 rav1e.dll libatk-1.0-0.dll 2.36.0.0 WINSPOOL.DRV 10.0.19041.1023 libexpat-1.dll libbrotlidec.dll libidn2-0.dll libcrypto-1_1-x64.dll 1.1.1.11 libnghttp2-14.dll libpsl-5.dll libssh2-1.dll libexif-12.dll libssl-1_1-x64.dll 1.1.1.11 libltdl-7.dll libzstd.dll VERSION.dll 10.0.19041.546 libsystre-0.dll libbz2-1.dll libIex-2_5.dll libicudt68.dll libIlmThread-2_5.dll libImath-2_5.dll USERENV.dll 10.0.19041.572 libHalf-2_5.dll libgcrypt-20.dll 1.9.2.0 libdeflate.dll libjbig-0.dll liblzma-5.dll 5.2.5.0 libwebp-7.dll dbghelp.dll 10.0.19041.867 libdatrie-1.dll libbrotlicommon.dll libunistring-2.dll 0.9.10.0 libtre-5.dll libgpg-error-0.dll 1.42.0.0 CRYPTBASE.DLL 10.0.19041.546 dbgcore.DLL 10.0.19041.789 CRYPTSP.dll 10.0.19041.546 rsaenh.dll 10.0.19041.1052 bcryptPrimitives.dll 10.0.19041.1023 NSI.dll 10.0.19041.610 windows.storage.dll 10.0.19041.1081 Wldp.dll 10.0.19041.662 kernel.appcore.dll 10.0.19041.546 uxtheme.dll 10.0.19041.1081 OLEAUT32.dll 10.0.19041.985 clbcatq.dll 2001.12.10941.16384 propsys.dll 7.0.19041.1023 profapi.dll 10.0.19041.844 mswsock.dll 10.0.19041.546 MSCTF.dll 10.0.19041.1081 DEVOBJ.dll 10.0.19041.546 WINTRUST.dll 10.0.19041.1110 MSASN1.dll 10.0.19041.546 Wintab32.dll 1.0.0.1 IconCodecService.dll 10.0.19041.1 WindowsCodecs.dll 10.0.19041.1023 AppXDeploymentClient.dll 10.0.19041.1110 Windows.ApplicationModel.dll 10.0.19041.746 twinapi.appcore.dll 10.0.19041.964 Windows.FileExplorer.Common.dll 10.0.19041.867 iertutil.dll 11.0.19041.1081 mssprxy.dll 7.0.19041.1023 OpenCL.dll 2.2.8.0 dxgi.dll 10.0.19041.964 IntelOpenCL64.dll 23.20.16.4973 intelocl64.dll 7.6.0.611 task_executor64.dll 7.6.0.611 OPENGL32.dll 10.0.19041.1081 GLU32.dll 10.0.19041.1081 cpu_device64.dll 7.6.0.611 igdrclneo64.dll dxcore.dll 10.0.19041.546 igdrcl64.dll 23.20.100.8682 igdgmm64.dll 27.20.100.8682 TextShaping.dll textinputframework.dll 10.0.19041.1081 CoreUIComponents.dll 10.0.19041.546 CoreMessaging.dll 10.0.19041.746 ntmarta.dll 10.0.19041.546 wintypes.dll 10.0.19041.1081

Windows 10.0.19043 DrMingw 0.9.2

It works great on Linux!

djpeter84 commented 3 years ago

windows

dterrahe commented 3 years ago

You provide very little information, but if you are running master, this may be a duplicate of #9519

Please let us know if https://github.com/darktable-org/darktable/issues/9519#issuecomment-882010577 helps you.

djpeter84 commented 3 years ago

After hours of research i was able to fix this (OpenCL User Mode Driver ) by rolling back the graphics driver

image

This was the bad driver

Intel® HD Graphics 620 Driver Details Provider Intel Corporation Version 23.20.16.4973 Date 2/28/2018

This was the error message:

image

If you select "update driver" windows and intell will say that you have the updated driver but you actually do not. so you need to roll it back or uninstall so that you have Provider Intel Corporation Version 27.20.100.8682 Date 9/5/2020

see also https://www.dll-files.com/igdrcl64.dll.html https://community.amd.com/t5/drivers-software/problems-with-igdrcl64-dll-solved/td-p/105803 https://www.gitmemory.com/issue/darktable-org/darktable/6749/721992584