When a push notification is sent to the app, there will be a new unread notification as shown in the attached screenshot. This notification can only be marked as read from within the app, not from the website. This sounds plausible, except until I mark the notification as read from within the app, the website will always show "1 new notification". It's impossible to mark this notification as read from the website, even if I "mark all as read". This leads to user confusion on the website because they will not realise that the "1 new notification" needs to be marked read on the app - otherwise the pending notification will show unread on the website forever.
The expected behaviour is that push notifications should not be included in the total notifications count on the website. Push notifications should only appear as a notification from within the app. Alternatively the same notification shown in the graphic attached should also be accessible to users on the website-end.
When a push notification is sent to the app, there will be a new unread notification as shown in the attached screenshot. This notification can only be marked as read from within the app, not from the website. This sounds plausible, except until I mark the notification as read from within the app, the website will always show "1 new notification". It's impossible to mark this notification as read from the website, even if I "mark all as read". This leads to user confusion on the website because they will not realise that the "1 new notification" needs to be marked read on the app - otherwise the pending notification will show unread on the website forever.
The expected behaviour is that push notifications should not be included in the total notifications count on the website. Push notifications should only appear as a notification from within the app. Alternatively the same notification shown in the graphic attached should also be accessible to users on the website-end.