Overheard quote: I get so many questions from candidates, I wish we could just make our offers more easy to understand in the first place.
Narrative
Rachel Recruiter is a recruiter for a big tech company. She spends a lot of time communicating with candidates, including fielding questions once an offer has been extended. Rachel would like to keep increasing her candidate yield and surpass her goals.
Behavioral and Dimensional Information
Goals and Motivations:Rachel would like to spend less time on individual candidates answering questions they have about their offers and spend more time working on more interesting aspects of her job. She would also like to improve her recruitment metrics with a higher candidate yield.`
Tasks:Rachel needs to provide offer letter information in a more easily understandable manner to spend less time fielding offer letter questions. She also needs to make her company seem more appealing to increase her recruitment metrics.
Pain Points, Concerns, and Challenges:Rachel has concerns with making sure that her candidates are well informed about all of the things her company has to offer, but she also has to juggle fielding their questions with her busy schedule.
User Flow
Rachel uploads the offer letter information for a candidate from either a template or through a form
The candidate receives the offer letter and can correspond with her directly through the page with any questions
Rachel can also upload potential internal growth metrics as a means to further incentivize offer acceptance.
Rachel Recruiter
Background and Demographic Information
Narrative
Rachel Recruiter is a recruiter for a big tech company. She spends a lot of time communicating with candidates, including fielding questions once an offer has been extended. Rachel would like to keep increasing her candidate yield and surpass her goals.
Behavioral and Dimensional Information