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dartmouth-cs98 / project-23w-Qwill

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User Research #7

Closed nonsensicle closed 1 year ago

nonsensicle commented 1 year ago

Figjam link

amandajaisun commented 1 year ago

My Grandma

Background

Lives in Edegem, Belgium

Interview

Q1: How do you communicate?

Conclusion

Our app might be better suited for younger audiences, at least Bea would definitely not use this. Even though email and Whatsapp are difficult for her, she still prefers them because they are quicker. One strikethrough is that I'm not sure people will want to wait for letters to be sent on a delay.

nonsensicle commented 1 year ago

Michelle Chen

  1. How do you communicate with people?

    • more of a texting person than a calling person of which a lot of people consider themselves one or the other. Prefer handwritten messages or typed messages that you read. Usually prefer written over auditory if theres a choice if you're remote, because writing allows you to choose what you're going to say and be more intentional and thoughtful instead of falling into autopilot conversation topics.

  2. What apps / products do you usually use to communicate with people?

    • iMessages
    • for family back in China, WeChat. Whatsapp is pretty helpful for other people. Discord for other messages

  3. What’s something you realy dislike about the current apps that you use to communicate with people?

    • Cultural associations with responding quickly to a text – true of any app that is about textual communication. Also options to unsend or edit things – should this ever be an option? Having this as an option in the past, I generally prefer being able to edit things after I've sent them even though O very rarely ever do it. If you didn't use all the right words in the first message, you should be able to change.

  4. Should be able to delete something after its sent?

    • Yes. Now that I'm thinking about it, though, if I were receiving, even if the other person was embarrassed about what they sent, I might want to keep a record of it...Might be a bit more authentic to not be able to delete things.

  5. Something we’re thinking of implementing is messages delayed by distance, or once a day. How do you feel about a delayed gratification model?

    • Could be some benefits to delaying time between responses so as not to make things instantaneous. Something cultural that bothers me about IMing is that there's an expectation in place to respond as soon as you can. Being expected to respond to things immediately as they come sucks (unless it's an emergency). Instant gratification makes people feel like, if they don't get responded to immediately, I hate them. And I don't want people to feel like there's something wrong when I don't respond immediately.

  6. Setting alerts/gamification to unlock different mail types? Stamps? Some sort of customization? Would that work to make you reply more?

    • Yeah, it would incentivize me to reply more and put more thought into my response.

  7. Walk me through what happens when you open the iMessage app.

    • First look at sidebar, where at the very top there are messages I haven't responded to yet (feeling: nervous that if on the timestamp the message is from a while ago. Or feel a little guilty if I should've responded sooner. Sometimes feel that sense of urgency. Most of the time though just feel excited that I heard from this person.).
    • I look at the preview and if anything strikes me as especially important then I might prioritize it (feeling: have to trust that whoever sent to me wasn't messing with me and that it was actually important. Have to trust that the app is something I can take seriously, so that people aren't just flagging themself as serious when it's just something random. Maybe tag things as urgent using NLP? Although that has a lot of flaws in detecting context).
    • I open the individual messaging screen and read over what's been said to me, and take a couple seconds to digest it.
    • I type out my response and hit send, and then hit send and swipe back to my contacts. Sometimes i scroll down a little extra because I tend to open things and say I'm going to respond later but then I never end up responding. (improvement: maybe could mark things as unread, and read but not responded to, and read and responded to. If someone wants to remove things from a category, could hamburger menu and manually move it. Let people easily shelve what they've received and have read but haven't responded to yet)
nonsensicle commented 1 year ago

Jason Saber

  1. How do you prefer to communicate with people?

    • If it's people that I like, I enjoy chatting in person, but I also like chatting over text in general. If I don't like people then I don't like talking to them face to face.

  2. What apps do you usually use to communicate with people?

    • Discord, Instagram DMs recently (about our classes), Facebook Messenger, iMessages. I used Line when i was in Japan but I haven't been using it too much recently. GroupMe when I need it for classes. Viber is the messaging app of choice for the Philippines, messages from family. Snapchat, a little bittle.

  3. Amongst the apps that you do use, things and features that you really like or dislike?

    • One thing I don't like about Line is that people will react to your messages but not respond, and you won't get a notification, which is really annoying. For messages, I don't like that you cant unsend messages. Some chat apps have disappearing features but I don't really use those. A lot of the apps I use have different uses. I only ever use Viber with my family, and I never DM people for Groupme (notifs for that would be totally overwhelming). I used to use GroupMe to DM people my freshman year but very rarely because it feels unwieldy because ugly UI. (Font choice + the app is somehow ugly). Messenger also feels clunky to me, and I also get a lot of spam messages on Messenger.

  4. What would it take for you to look at an app and think this is a really cute app?

    • Line was trying to do that, different cute themes for different conversations, and the stickers are really fun (but you have to pay money to make or use some of them). I hate paywalls for stickers. If there was an app that does all that stuff for free (stickers that can enliven the conversation) then it would be popular.

  5. Would you use a letter writing app? And if not, what would if have to offer over other communication apps for you to use it?

    • I probably wouldn't. The idea of writing a letter to me…Even sending an email feels vaguely archaic, and an email is one step removed from a letter. I would only do it if all my friends were doing it. I feel like I should like receiving handwritten notes, but I received one in Japan and I haven’t opened it. Amongst my friend group I think there are a lot of sentimental people who would like it.
tatetoussaint commented 1 year ago

My college friend

  1. What are your typical sources of online communication?

    • I typically use text but a lot of people I know use GroupMe, SnapChat, etc and so I am kinda forced to use those as well

  2. Do you ever send letters?

    • I don't really send letters anymore except with my one friend from back home which we exchange letters a couple of times a term

  3. What about the letter exchange process do you like?

    • It is really fun to receive letters but sending them is oftentimes a lot [of work]
    • Opening a letter fun because you know of the time it took the other person and it seems more personal

  4. Would you be interested in an app that allows you to write and send and receive letters?

    • She would totally use the app
    • Would save a lot of time and money as well as wouldn't be worried about missing key dates like a birthday
    • Thought it would be cool to scan someone's handwriting to onboard onto the app and best replicate their handwriting
    • Likes the idea of using stickers or gifs to personalize as well as storing a letter history because she often loses letters that are sent to her and she feels bad
raewills commented 1 year ago

My boyfriend Sean Clancy

  1. Who are the people that you keep in touch with on a regular / semi-regular basis? Family and friends.

  2. How do you communicate with those people? Calling, video calling, and texting.

  3. Among the apps that you use, what are some features you:

a. Like? Having messages go through.

b. Dislike? Connectivity issues

  1. Would you use a letter writing app? Generally no but I might with my girlfriend.

a. If not, why not? Other forms of communication would be more straightforward.

b. Could it offer anything that would make you want to use it over other communication apps? It would have to occupy a certain niche of messages I’m trying to send. For example text and email already occupy basic communication of information so this would have to add something extra. Whether it be someone’s preferred way of receiving information or if it kept track of important dates to send cards for, ie birthdays. Another thing that could potentially make me use it is if it had grammar/spell check. Another feature that could be intriguing is if it made suggestions for new things to say.