W10x64 install error - Githubissues

ljoets commented 3 years ago

Hi, Is this project still alive ? V5 was published during 2016, and is still beta.

I try to install it on Windows 10 x64, but the installer talk about an error that happened (any log somewhere ?), and doesn't install Dasher.

Thanks

jcope commented 3 years ago

Hi Laurent,

Thank you for contacting us- yes, Dasher is still alive!

Current development has progressed onto V6 (we are in early testing stages and in the process of announcing this update). For more information, feel free to check out this website: https://dasher.acecentre.net https://dasher.acecentre.net/ and let us know if you have any questions or feedback.

As for current V5, I will reach out and see if we have any answers to support installation on W10x64 - it should work, as I’ve seen others use in in Windows 10.

Regards,

Jeremy

On Sep 30, 2020, at 3:18 AM, Laurent Joëts notifications@github.com wrote:

Hi, Is this project still alive ? V5 was published during 2016, and is still beta.

I try to install it on Windows 10 x64, but the installer talk about an error that happened (any log somewhere ?), and doesn't install Dasher.

Thanks

— You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub https://github.com/dasher-project/dasher/issues/178, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAKZMCXPW2LWF45FSCENGT3SILLU7ANCNFSM4R6XA4CQ.

sebwills commented 3 years ago

Hi Laurent,

Can you try generating an installation log by running the installer in the following way:

Hold the Windows key and press R to bring up the Run dialog box
Enter the following command (adjusting the path to the path of your dasher installer file): msiexec /i C:\Users\myusername\Downloads\Dasher.5.00-beta.msi /L*v %TEMP%\dasher-install.txt
Attempt to complete the installation, which will presumably fail

After that you should find a dasher-install.txt file in your user's temp folder (which you can navigate to by typing %TEMP% into your start menu or an Explorer window).

You could attach it to this issue, or at least any errors mentioned in it.

ljoets commented 3 years ago

dasher-install.txt

sebwills commented 3 years ago

This looks suspect:

MSI (s) (84:B4) [19:37:39:090]: SHELL32::SHGetFolderPath returned: \\se4fs\users\admin\AppData\Roaming
MSI (s) (84:B4) [19:37:39:092]: Folder is not accessible: \\se4fs\users\admin\AppData\Roaming\Microsoft\Installer\
MSI (s) (84:B4) [19:37:39:092]: Error: Failed to Create AppData Cache Folder
Action ended 19:37:39: InstallFinalize. Return value 3.

I found a couple of non-Dasher reports of this issue occurring since a certain Windows update when using a network-mapped home directory like you appear to have, e.g. here and here. Unfortunately there is no immediate solution offered.

It might be worth checking the folder permissions for \\se4fs\users\admin\AppData\Roaming\Microsoft\Installer\. Make sure the SYSTEM user and your admin user has Full Control.

ljoets commented 3 years ago

Hi, I can confirm that there is no rights problems on the roaming folders. I can install others msi perfectly. windows 10 seems to be the cause of the problem and I don't find any solution :-(

dasher-project / dasher

W10x64 install error #178