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daskeyboard / daskeyboard.io

Q - Das Keyboard Q documentation website for REST API and more.
https://www.daskeyboard.io
Apache License 2.0
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X50Q not detected #112

Closed libmld-dev closed 2 years ago

libmld-dev commented 2 years ago

I am running Das Keyboard Q 3.3.3 on my laptop, but my X50Q keyboard is not detected by the software. The window just says: "Plug your Q Device in." The keyboard itself works, but I can not make changes to the RGB profile or use any applets. I tried unplugging the keyboard and restarting my laptop without success.

System: Memory: 16GB Processor: Intel Core i7-4720HQ GPU: NVIDIA GeForce GTX 970M OS: Ubuntu 21.04 64-bit Kernel Version: 5.11.0-37-generic GNOME: 3.38.5 Windowing: X11

suhrmann commented 2 years ago

Mine got recognized after an initial Firmware update. (Initially) updating the X50Q requires a software only available for Windows: https://www.daskeyboard.io/get-started/firmware/

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libmld-dev commented 2 years ago

I tried updating the firmware. The firmware updater showed, that my current firmware version is already the latest 0040. Nevertheless, I hit the Update button and the tool patched 0040 again. However, the keyboard is still not recognized on my ubuntu machine :(

EDIT: The keyboard is detected by a Windows 10 VM on the same machine through USB passthrough. This seems to be an issue with the Q Software on Linux!

supercobra commented 2 years ago

The X50Q Q software is only supported on Windows.