search

daskeyboard / daskeyboard.io

Q - Das Keyboard Q documentation website for REST API and more.
https://www.daskeyboard.io
Apache License 2.0
77 stars 31 forks source link

Q Software 4.1.5 - Das Keyboard 4Q - Q key makes keyboard non-responsive until unplugged and replugged #149

Closed sporkwitch closed 1 week ago

sporkwitch commented 1 week ago

From URL: https://www.daskeyboard.io/get-started/software.md

Windows 10 Pro Ryzen 9 3950x 4x32GB DDR4 3600 RTX3080 Das Keyboard 4Q

Pressing the Q button when set to mute volume causes the keyboard to cease responding until unplugging and plugging it back in. Closing the Q software (right click and exit in system tray) does not change this behaviour, nor does setting it to Notification instead of mute. Keyboard is running the firmware update I was prompted to install when reinstalling everything today. This is a clean Windows 10 Pro install.

Significant impact to usability. Previously, due to stability issues with the software, I'd use the Q software to set RGB then close it, and use AutoHotKey to remap the Q button to mute, which worked excellent. Since these updates, the button instantly kills the keyboard.

Unrelated, but I also notice there's no way to prevent Q from starting with the OS in the current version.

These issues already have me investigating potential alternatives to my Das Keyboard.

Mubramaj commented 1 week ago

It looks like a firmware issue. Could you open a ticket at https://daskeyboard.mojohelpdesk.com/