For the final list of CTS roles that serves as the first batch of Personas, engage in an empathy exercise similar to that recommended in this article: https://www.givegoodux.com/creating-better-user-personas-tips-templates/ in order to understand and supplement the emotional background of the Persona. This information will be added to and enhance information gleaned from interviews.
For the final list of CTS roles that serves as the first batch of Personas, engage in an empathy exercise similar to that recommended in this article: https://www.givegoodux.com/creating-better-user-personas-tips-templates/ in order to understand and supplement the emotional background of the Persona. This information will be added to and enhance information gleaned from interviews.