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databrary / datavyu

Desktop video coding/annotation tool
http://datavyu.org/
GNU General Public License v3.0
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Ffmpeg plugin cannot load file #378

Closed ebdun closed 4 years ago

ebdun commented 4 years ago

When adding data in Datavyu, the selected video produces an error that says "This plugin cannot load this file" To Reproduce Steps to reproduce the behavior:

  1. Go to 'add data' in the controller
  2. Click on any video
  3. See error

Expected behavior The video opens in the controller.

Screenshots

error message

Desktop (please complete the following information):

Additional context Using VLC for videos.

tiger980303 commented 4 years ago

Dear ebdun,

Thank you for contacting Datavyu Support. Can you please tell me your full name, the name of your PI (or if you are the PI in your lab), and your institution? We’re keeping track of the kinds of questions people have and a list of the people who request Datavyu tech support.

My apologies if you have recently contacted us. Please reply with your full name and if this is related to your last question and we will address your new Datavyu question.

Many thanks, Tiger   Datavyu Support Team

ebdun commented 4 years ago

Hello, My name is Eden Dunford. I am at the Duke Center for Autism and Brain Development and my PI is Dr. Geraldine Dawson.

Thank you.

From: tiger980303 [mailto:notifications@github.com] Sent: Wednesday, August 19, 2020 2:46 PM To: databrary/datavyu datavyu@noreply.github.com Cc: Eden Dunford eden.dunford@duke.edu; Author author@noreply.github.com Subject: Re: [databrary/datavyu] Ffmpeg plugin cannot load file (#378)

Dear ebdun,

Thank you for contacting Datavyu Support. Can you please tell me your full name, the name of your PI (or if you are the PI in your lab), and your institution? We’re keeping track of the kinds of questions people have and a list of the people who request Datavyu tech support.

My apologies if you have recently contacted us. Please reply with your full name and if this is related to your last question and we will address your new Datavyu question.

Many thanks, Tiger Datavyu Support Team

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://urldefense.com/v3/__https:/github.com/databrary/datavyu/issues/378*issuecomment-676597026__;Iw!!OToaGQ!_8ahvNmw4dP3UeZRct2GR6GNhTRKal58aC0DvqIZv7q-lNe1_n-xQBRTqki-hCMl$, or unsubscribehttps://urldefense.com/v3/__https:/github.com/notifications/unsubscribe-auth/AQVNZHD7QRCIC2WT47G5ISTSBQMXVANCNFSM4QFFX7QQ__;!!OToaGQ!_8ahvNmw4dP3UeZRct2GR6GNhTRKal58aC0DvqIZv7q-lNe1_n-xQBRTqm9IKo_h$.

tiger980303 commented 4 years ago

Hi Eden,

What file type are you adding into Datavyu (.mov, .mp4, .mpg)? If you are using .mov files, we recommend that you convert your files to .mp4 and see if this solves the issue.

Let me know if this helps!

Thanks, Tiger

ebdun commented 4 years ago

I am using .mov files but converting to .mp4 has not solved the issue.

From: tiger980303 [mailto:notifications@github.com] Sent: Wednesday, August 19, 2020 2:58 PM To: databrary/datavyu datavyu@noreply.github.com Cc: Eden Dunford eden.dunford@duke.edu; Author author@noreply.github.com Subject: Re: [databrary/datavyu] Ffmpeg plugin cannot load file (#378)

Hi Eden,

What file type are you adding into Datavyu (.mov, .mp4, .mpg)? If you are using .mov files, we recommend that you convert your files to .mp4 and see if this solves the issue.

Let me know if this helps!

Thanks, Tiger

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://urldefense.com/v3/__https:/github.com/databrary/datavyu/issues/378*issuecomment-676602577__;Iw!!OToaGQ!7KrH6KqB405YX4fGoiYorrwhKmdmPaqu-Z6hQviYlT9O3olyntL0OoY-XxHb3Wv1$, or unsubscribehttps://urldefense.com/v3/__https:/github.com/notifications/unsubscribe-auth/AQVNZHFAPHDMXQ4B2NW5X2LSBQOETANCNFSM4QFFX7QQ__;!!OToaGQ!7KrH6KqB405YX4fGoiYorrwhKmdmPaqu-Z6hQviYlT9O3olyntL0OoY-X4C8YjFN$.

tiger980303 commented 4 years ago

Hi Eden,

Does your machine have Java installed? Datavyu requires Java 1.6 or higher. Many operating systems include Java by default, but if you are unsure whether or not your computer has Java installed already, go ahead and click the link to install as the installation will override older versions of Java or simply install Java if you did not have it. https://www.java.com/en/download/manual.jsp

After installing Java, restart your computer and reload Datavyu. Add in your data and see if the same error occurs.

Let me know if this solves your issue!

Thanks, Tiger

ebdun commented 4 years ago

Updating Java was the solution. Wonderful, thank you!