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datadryad / dryad-product-roadmap

Repository of issues for Dryad project boards
https://github.com/orgs/datadryad/projects
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'Create Salesforce case' button on dataset leads to error message on specific dataset #2430

Closed lauradryad closed 8 months ago

lauradryad commented 1 year ago

Bug description:

When I try to create a SF case on this dataset (https://datadryad.org/stash/dataset/doi:10.5061/dryad.q2bvq83nh), it gives me an error message ("We're sorry, but something went wrong"). image When I went to manually create a SF case, I realized that it wouldn't let me put the whole dataset title into the title field, so I'm thinking that may have caused the error. Is there a smaller character limit on SF fields than on the Dryad fields for title?

For reference, the title: "Quantifying the water contribution of subtropical mode water and related isopycnal/diapycnal water mixing in the western Pacific boundary current area using radiocesium: a significant nutrient contribution from subtropical Pacific gyre to the marginal region"

Bryan also got the same message when trying to create a SF ticket on this dataset.

Steps to reproduce:

Click the Create Salesforce case button from the above dataset's log

Expected behavior: A new SF case should open

Type/visibility: 10 Urgency: 5 Impact: 3 Ease of implementation: 8?

ahamelers commented 8 months ago

In fact in Salesforce the field has a 255 character limit on this field. I've made sure our strings will be truncated.