Automated response for freshdesk

[Branko-Dj]

As the DataHub team, we want to have an automated response on Freshdesk saying that we are looking into their request and will get back to them shortly so that we improve our interaction with clients.

Acceptance criteria

• [ ] we have nice and personalized auto response for data requests

Tasks

• [ ] Create an automated response
  • [ ] draft a response
  • [ ] see how we can personalize
  • [ ] get a review
  • [ ] implement