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datamade / nyc-councilmatic

:statue_of_liberty: a web app for keeping tabs on city council activity in New York City
https://nyc.councilmatic.org
MIT License
38 stars 12 forks source link

user login issue - report no registration email sent #216

Closed davidmooreppf closed 7 years ago

davidmooreppf commented 7 years ago

Just putting below from email into an issue.

The admin shows that account - I didn't see a setting where I could "activate" or trigger another registration email, but of course as per below the user can reset pw.

I just confirmed in a fresh browser that my davidmooreppf admin acc't login is working, as is my askthemppf non-admin acc't.

On our end, it seems your account as below was created.

Try signing-in first?

https://nyc.councilmatic.org/signup/

… if that doesn't work, which it might not, try a password reset ::

https://nyc.councilmatic.org/recover/

… and if that doesn’t work, simply let me know - we’ll either delete that account and you can register again.

Thanks for using NYC Councilmatic! And let me know, please, we’ll get it fixed.

-David

On May 18, 2017, at 5:09 PM, Hashim Rahman <[DAVID REDACTED]> wrote:

Dear Councilmatic,

I signed up on your website for an account and received a message indicating that I should check email for confirmation. I have not received any such email.

Your assistance would be appreciated.

user name: hrahman email : DAVID REDACTED

reginafcompton commented 7 years ago

@davidmooreppf - sorry about the delay: we actually had to upgrade our email service to a monthly package, so that we can send more emails than was previously allotted.

hrahman should have received an email. I also manually activated his account, so he can sign in without delay.