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datasert / realfire

Refreshing Salesforce Data Management
https://www.datasert.com
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Internet connection unavailable #16

Closed victorveg closed 7 years ago

victorveg commented 7 years ago

After open application I'm getting this message:

Looks like internet connection is not available.

Datasert needsinternet connection to interact with Salesforce org. Please check the connection and try again.

And that's it, I cannot use the application.

brsanthu commented 7 years ago

hi, this is because application is not able to connect to internet. Are you behind the proxy?

victorveg commented 7 years ago

Yes, bit I can connect thru chrome, any particular site that I need to access?

El 20 sept. 2017 10:02 PM, "Santhosh Kumar" notifications@github.com escribió:

hi, this is because application is not able to connect to internet. Are you behind the proxy?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/datasert/datasert-realforce/issues/16#issuecomment-331037626, or mute the thread https://github.com/notifications/unsubscribe-auth/AeqNcuM6Fq9RBMO7RA9voHXzVkUGFgW9ks5skdGvgaJpZM4Pepjp .

brsanthu commented 7 years ago

@victorveg Can you please ping me at support@datasert.com? We have updated to next version with some changes in proxy configuration. I think that would solve your problem. I can send you link to pre-release version so you can confirm if all is working.

mengwei321 commented 7 years ago

I got the same error message.

brsanthu commented 7 years ago

@mengwei321 will you be able to try out a version with this issue fixed? If so please ping me at support@datasert.com

brsanthu commented 7 years ago

@victorveg @mengwei321 Version 2.0.27 released which has enhanced proxy detection. Please download from https://www.datasert.com/products/realforce. I worked with another custom who had same issue and they are fine with 2.0.27.

I will wait for your response for another 2 days and then close this issue.

Thank you both for reporting the issue and bringing it to our attention.