No way to see the scan results

[Michal-Mikolas]

Hello,
I downloaded ClamTK and scan my home directory. The result screen looks like this:

But I'm not able to see what the threats are. So I can not delete them!

I've also tried to see the scan history. But it's empty:

-- Linux Mint 18.1 64bit, ClamtTK 5.25

[dave-theunsub]

Hi,

That doesn't look right at all. Please open a terminal window and type "clamtk" (no quotes). Then run a quick scan. Sometimes there are error messages that pop up in the terminal window; if so, please send them as they might help us figure this out.

respectfully Dave M

[ttsrg]

Hello. Me too have such trouble in ubuntu 18.04 http://joxi.ru/V2VNVypcxKWol2 And I don't know why I don't see that "result window"?

[ttsrg]

[Achaean]

Same problem here (on Devuan ASCII x64 KDE), with ClamTk v.5.26.

[dave-theunsub]

Hi,

Thanks for reporting the issues. I can't duplicate it on my current system, but will have better access this weekend. Please give me a few days to check it out.

Thanks,

Dave M

[dave-theunsub]

Ok, I finally got 18.04 installed and patched up.

So far, the only thing I can duplicate is the "canberra-gtk-module" statement, which is solved by installing libcanberra-gtk-module as you've done.

Since the Perl module Encode is complaining, can you tell me what is the result of typing this in a terminal window?

echo $LANG

You should see something like

en_US.UTF-8

Thanks, Dave M

[Achaean]

Personally, I'm using Greek language. el_GR.UTF-8.

[dave-theunsub]

@Achaean , are you seeing anything different than the above (if you start it from the commandline "clamtk")?

[Achaean]

No. :-(

[gdzi]

So, how can I see scan results, are there a solution that I did not see. Sorry 3 month only in linux, great so far, but such hicaps irritate me a little.

[Achaean]

@gdzi: Why don't use ClamAv from console, until this issue get fixed? It's (more or less) easy and straightforward.

For providing a bit more personalized instructions, please tell me: 1) Which one distribution you use? 2) Are you using ClamAv on a daily basis, or in a while?

[dave-theunsub]

@gdzi Can you try this (if you haven't already):

Please open a terminal window and type "clamtk" (no quotes). Then run a quick scan. Sometimes there are error messages that pop up in the terminal window; if so, please send them as they might help us figure this out.

There has to be a reason nothing is showing up...

[gdzi]

I'm used to interfaces, console is hard for me, I'm getting used to it. 1) Kubuntu 18.10 2) No, recently installed, wanted to try. unhandled exception in callback: Wide character at /usr/lib/x86_64-linux-gnu/perl/5.26/Encode.pm line 212. *** ignoring at /usr/share/perl5/ClamTk/GUI.pm line 145.

[Achaean]

Kubuntu? Great! Lets try:

1) You need to edit (as root) the text config file /etc/clamav/freshclam.conf (that means the freshclam.conf file who lives at the /etc/clamav/ directory). Give from Konsole "kdesu kate" (without quotes). If Kubuntu throws an error (because it don't likes the root account), try "kdesudo kate" (means you with root rights).

Open the /etc/clamav/freshclam.conf file.

• If you prefer KWrite, Nano or some other text editor instead of Kate, no problem. Use your preferred one. ** You can also try something like "kdesu kate /etc/clamav/freshclam.conf" (instead of opening the file from inside Kate), if you prefer it.

2) Now that you opened it, you can edit it, Change: a) Checks 4 (or a similar number) -> Checks 0 (so you can disable the autoupdate). Leave it intact, if you prefer autoupdate. b) There's a line who starts with "NotifyClamd..." Comment it out (or delete the entire line), in order to avoid a silly warning message. If you left Clamav autoupdate, don't bother with this line.

3) If you disabled autoupdate, every time you want to update, run (as root) "freshclam". Give "su -", in order to get to a root konsole and then run "freshclam". If Kubuntu denies the root konsole try: "sudo freshclam". If you left the autoupdate, don't bother with it either.

4) Now the important stuff. You have a directory with the files in question (you want to check) and you just want to check them. Point the konsole to that directory and run: "clamscan -r --bell".

• -r stands for recursive. It scan the current directory and all subdirectories. If you don't want the subdirectories scan, omit it. ** -bell rings the system bell, in case infection(s) found. If you don't want to hear the ding sound, omit it too.

Note: Do you know how to point Konsole to the desired directory? At Dolphin go to Settings -> Configure Dolphin -> Services -> and enable "open terminal here" or "run in Konsole".

Problems? Questions?

[gdzi]

@Achaean Yes, yes, very detailed, most likely very useful. Do not think that I'm rude, but I have a small question: How is this fix the result screen problem in clamTK?

[dave-theunsub]

@gdzi Thanks for bearing with me. Since I can't duplicate this error, I'm relying on your help. More questions:

1. Has this always happened, or is it recent? I'm wondering if something broke in a recent version. If this is your first version, then we can't answer that.
2. What kind of file names are they? Do they use any special characters?
3. Kind of the same question, but ... Does this happen on every scan of every file or directory, or only in certain cases?

Thanks again!

[gdzi]

@dave-theunsub

1. Always. I use 5.25 and 5.26, bug (or is it?) still here.
2. The usual. No.
3. Yes. Always.

Sooo, this helps to solve everything: sudo LC_ALL=en_US.UTF-8 clamtk Why, I dunno ¯\_(ツ)_/¯ By the way, solution found here: Potential threats found but nothing in history, thanks to @woohgit!

[dave-theunsub]

@gdzi Thanks for answering! This is really weird since I don't remember changing anything that would prompt that.

Anyway, if you wouldn't mind, would you please post what the result of "echo $LANG" is? Thanks again

[gdzi]

@dave-theunsub echo $LANG ru_RU.UTF-8 locale LANG=ru_RU.UTF-8 LANGUAGE=en_US LC_CTYPE="ru_RU.UTF-8" LC_NUMERIC="ru_RU.UTF-8" LC_TIME="ru_RU.UTF-8" LC_COLLATE="ru_RU.UTF-8" LC_MONETARY="ru_RU.UTF-8" LC_MESSAGES="ru_RU.UTF-8" LC_PAPER="ru_RU.UTF-8" LC_NAME="ru_RU.UTF-8" LC_ADDRESS="ru_RU.UTF-8" LC_TELEPHONE="ru_RU.UTF-8" LC_MEASUREMENT="ru_RU.UTF-8" LC_IDENTIFICATION="ru_RU.UTF-8" LC_ALL=

Strange to see a language may affect on GUI, a really strange bug indeed. And yes I'm Russian, but for many programs I use English, it is better to learn language this way.

[dave-theunsub]

The weird thing is this only happens with certain languages, not all. I can duplicate it using el_GR.UTF-8, but not with French.

I think this has come up before when there is more than one locale in the LC_* settings. I'm going to keep investigating... maybe I can find out if there's a fix.

Thanks for reporting and helping!

[Achaean]

@Achaean Yes, yes, very detailed, most likely very useful. Do not think that I'm rude, but I have a small question: How is this fix the result screen problem in clamTK?

It wont! :-) (As I said earlier), it's only a temporary solution, until this bug ironed out.

[dave-theunsub]

Closing for now. Please open a new issue if you have further questions.

[pythogoras]

file clamtk: 42| setlocale( LC_ALL, ' ' ); => setlocale( LC_ALL, 'en_US.UTF-8' ); ubuntu: usr/bin/clamtk 42| setlocale( LC_ALL, ' ' ); => setlocale( LC_ALL, 'en_US.UTF-8' );

[pythogoras]

https://music.youtube.com/watch?v=B9uNTT5WBSQ&list=PLAHNHamfBpdEg3Wj8lmeZxtCGeKH287VH

[dave-theunsub]

Fixed in 6.09.

Thank you to everyone who reported!

respectfully,
Dave M