triggering alarm panel service (Arm_ disarm etc) Not working in script/automation as of 2024.1

[bartbakels]

Not sure if this is an visonic integration issue, but i have a very strange issue. I have scripts to arm and disarm which were not working.

created clean script and automation tried send command service, Alarmpanel disarm service etc. All are working when triggering the action manually, but when running the script of automation nothing happens (no disarm or arming) but there are also no errors in the log. So triggering actions manually it works as expected but when triggering the autpomations manually or by trigger its not arming/disarming.

Anybody else experience this error?

[EyalRotem]

I haven’t. But it may be wise to upload your script/automation.

I use the disarm service in an automation, it looks like this:

service: alarm_control_panel.alarm_disarm

data: {}

target:

  entity_id: alarm_control_panel.visonic_alarm_panel

and works as expected.

[bartbakels]

Are you using 2024.1.2? strange thing is that triggering the actions work fine, its disarm eg at that moment. but wgen the same script is triggered manually or by an automation, or rebuild this in an automation its not executing as expected. But no error in the logs

the scripts are very simple;

`alias: test script sequence:

• service: visonic.alarm_panel_command metadata: {} data: command: disarm code: "xxxx"
• service: light.turn_on metadata: {} data: {} target: entity_id: light.hue_still_ceiling_1_2 mode: single icon: mdi:test-tube `

[EyalRotem]

Yes, fully updated. Worked this morning.

while they may be simple, maybe something in them is not correct. I’d suggest you show the script and how you call that script.

have you checked the traces as well?

[bartbakels]

yes, the traces dont show any issues either, so thats the strange thing. triggereing the action manually in the script is working as expected, running the script , is not working. so this sounds like an core issue

[bartbakels]

one thing, you are not using a pincode, maybe that is not interpreted. let me test that theory

[bartbakels]

Got it, i disabled 'Force use of a Numeric Keypad'

and now it is working.... so it seems that it has something todo with the pincode usage?

[EyalRotem]

Could be, I have mine inside home assistant and I don’t input it ever.

[bartbakels]

it looks like the data of the service call is not processed

[davesmeghead]

Hi, Can you Enable Debug Logging for the Integration, do what you're trying to do and then Disable Debug Logging. When you disable then you'll get a log file downloaded in your browser. Upload (or copy/paste) the relevant part of the log file here please.

[mycanaletto]

Got it, i disabled 'Force use of a Numeric Keypad' and now it is working.... so it seems that it has something todo with the pincode usage?

Same thing, I had to disable this option even though I hadn't changed the configuration for over a year....

[mycanaletto]

I deactivated it, so I no longer have the keyboard displayed in Lovelace and it works with or without a code... It would be nice to understand what has happened since 2024.1 ....

[davesmeghead]

It would be nice to understand what has happened since 2024.1

As I said, please provide me with a debug log file......

Can you Enable Debug Logging for the Integration, do what you're trying to do and then Disable Debug Logging. When you disable then you'll get a log file downloaded in your browser. Upload (or copy/paste) the relevant part of the log file here please.

[bartbakels]

This issue seems to be resolved, not sure as of which version. But it is working again, for me