The Watson bucket id are logged in event log. If possible, you should ask the customer to share the %SystemRoot%\System32\Winevt\Logs\Application.evtx file. The events can be viewed by Event Viewer (eventvwr.exe). The events to view are "Windows Logs/Application" events from "Application Error" and "Windows Error Reporting".
Windows event logs are very useful source of information. The following events should be useful:
%SystemRoot%\System32\Winevt\Logs\Application.evtx, which contains Watson info if crash happens.
%SystemRoot%\System32\Winevt\Logs\Microsoft-Windows-CodeIntegrity%4Operational.evtx (Microsoft-Windows-CodeIntegrity/Operational), which contains events about code integrity check failures that could cause webview renderer process to fail to launch.
reg export HKCU\SOFTWARE\Microsoft\EdgeUpdate\ClientState EdgeRegistryUser.txtreg export HKLM\SOFTWARE\Microsoft\EdgeUpdate\ClientState EdgeRegistryMachine.txt /reg:32dir "c:\Program Files (x86)\Microsoft\EdgeWebView" /s > EdgeFiles.txtdir "c:\Program Files (x86)\Microsoft\EdgeCore" /s >> EdgeFiles.txt
And share the files: EdgeRegistryUser.txt, EdgeRegistryMachine.txt and EdgeFiles.txt
And the Edge installer logs if they exists:
%systemroot%\Temp\msedge_installer.log%ProgramData%\Microsoft\EdgeUpdate\Log\MicrosoftEdgeUpdate.log%localappdata%\Temp\msedge_installer.log%localappdata%\Temp\MicrosoftEdgeUpdate.log
[ ] dir "c:\Program Files (x86)\Microsoft\EdgeWebView" /s > EdgeFiles.txt
dir "c:\Program Files (x86)\Microsoft\EdgeCore" /s >> EdgeFiles.txt
[ ] The Watson bucket id are logged in event log. If possible, you should ask the customer to share the %SystemRoot%\System32\Winevt\Logs\Application.evtx file. The events can be viewed by Event Viewer (eventvwr.exe). The events to view are "Windows Logs/Application" events from "Application Error" and "Windows Error Reporting".
[ ] Windows event logs are very useful source of information. The following events should be useful:
%SystemRoot%\System32\Winevt\Logs\Application.evtx, which contains Watson info if crash happens.
%SystemRoot%\System32\Winevt\Logs\Microsoft-Windows-CodeIntegrity%4Operational.evtx (Microsoft-Windows-CodeIntegrity/Operational), which contains events about code integrity check failures that could cause webview renderer process to fail to launch.
Add more info to the report:
reg export HKCU\SOFTWARE\Microsoft\EdgeUpdate\ClientState EdgeRegistryUser.txt
reg export HKLM\SOFTWARE\Microsoft\EdgeUpdate\ClientState EdgeRegistryMachine.txt /reg:32
dir "c:\Program Files (x86)\Microsoft\EdgeWebView" /s > EdgeFiles.txt
dir "c:\Program Files (x86)\Microsoft\EdgeCore" /s >> EdgeFiles.txt
And share the files: EdgeRegistryUser.txt, EdgeRegistryMachine.txt and EdgeFiles.txt And the Edge installer logs if they exists:%systemroot%\Temp\msedge_installer.log
%ProgramData%\Microsoft\EdgeUpdate\Log\MicrosoftEdgeUpdate.log
%localappdata%\Temp\msedge_installer.log
%localappdata%\Temp\MicrosoftEdgeUpdate.log