In the list of "Common questions" in "Answering the Phone at the Rumsey Center", it would be helpful to explicitly mention that there are sheets of paper included in the binder and on the table beside it ("Hi, thank you for calling the DRMC...") to fill out if Niles/other staff are not accessible at the moment and information needs to be passed along.
In the list of "Common questions" in "Answering the Phone at the Rumsey Center", it would be helpful to explicitly mention that there are sheets of paper included in the binder and on the table beside it ("Hi, thank you for calling the DRMC...") to fill out if Niles/other staff are not accessible at the moment and information needs to be passed along.