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davidtsadler / ebay-sdk-examples

Several examples of using the eBay SDK for PHP
http://devbay.net
Apache License 2.0
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Odd eBay Behavior #18

Closed tpharaoh closed 8 years ago

tpharaoh commented 8 years ago

I am sorry for posting this here, because I assume its not this git project, but I am looking for some ideas.

I built a simple product with your API. My Customer uploads a csv, then I give a publish button where they update what they want, then post. I am using: addFixedPriceItem.

They all get imported into eBay perfectly. It looks great. Then, within 24 hours, ebay updates a handful of them, and changes 2 values: Sale Start Buy It Now Price

They tell me my API call did it... but it happened while no one was online... and it happens alot.

Customer does edit description and "markdowns" inside ebay itself. But, not at those times... those changes are still hours after any of us touch it. And, again, they claim its from our API calls.

davidtsadler commented 8 years ago

Sounds like someone or some application is calling ReviseItem. When viewing the item in eBay as a buyer there should be a list of revisions made to the it. If your app is only calling AddFixedPriceItem then it can't possibly be your code that is causing the revisions.

If it's eBay support saying that it's your application then ask them for proof. Chances are that it's some support person on the end of the phone that doesn't have the authority to investigate the issue to any great depth and just wants to provide the seller with a simple answer.

tpharaoh commented 8 years ago

Your right. And my code doesn't implement any other feature except that.

They said I posted invalid data in my AddItem, which they then interpretted and editedmy listing. But inmost cases its 12 hours later, so I don't see how its related. It looks perfect all that time... untilthey edit. They told me to buy a support ticket, so I guess I have to.

On 15 April 2016 at 10:02, David Terence Sadler notifications@github.com wrote:

Sounds like someone or some application is calling ReviseItem. When viewing the item in eBay as a buyer there should be a list of revisions made to the it. If your app is only calling AddFixedPriceItem then it can't possibly be your code that is causing the revisions.

If it's eBay support saying that it's your application then ask them for proof. Chances are that it's some support person on the end of the phone that doesn't have the authority to investigate the issue to any great depth and just wants to provide the seller with a simple answer.

— You are receiving this because you authored the thread. Reply to this email directly or view it on GitHub https://github.com/davidtsadler/ebay-sdk-examples/issues/18#issuecomment-210346223