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daynix / UsbDk

Usb Drivers Development Kit for Windows
Apache License 2.0
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BSOD on Windows 10 #50

Closed Ecco closed 7 years ago

Ecco commented 7 years ago

We're using UsbDk to talk to a DFU device on Windows.

Some of our users encounter a BSOD whenever they plug our device to their machine.

The screen says

Stop Code: DRIVER IRQL NOT LESS OR EQUAL
What failed: UsbDk.sys

Version v1.00-19

sameehj commented 7 years ago

@Ecco Hi,

In order to debug the issue efficiently I need you to provide me with more information on the crash. On which OS version this crash occurs? Is the source code that you are using is publicly available? Do you know which part of your code leads to UsbDk crashing? Do you know how to reproduce this on any instance running your software? If so then please provide me with the info and instruction so that we can investigate this further.

If you can provide me with the dump file that was created by Windows after the crash, it would be great as it has most of the information I need to investigate the crash. The dump file usually resides in "c:\windows" and it is called "memory.dmp".

sameehj commented 7 years ago

Please also check this manual on dump files:

https://github.com/daynix/UsbDk/blob/master/Documentation/CrashDumps.txt

sameehj commented 7 years ago

Hi @Ecco,

Since you haven't reply for a while now I am going to close this issue for now, please feel free to reopen if this is still relevant.