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dcolley / integromat-facebook-support

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Why doesn't anyone ever respond to support emails?... #111

Open dcolley opened 3 years ago

dcolley commented 3 years ago

Source: copied from https://www.facebook.com/groups/integromat/permalink/3971689516274985/

Why doesn't anyone ever respond to support emails?

dcolley commented 3 years ago

Comment ID: 3971696079607662 You can ask your question here. this is one of the best community

dcolley commented 3 years ago

Comment ID: 3971716776272259 Try logging your support ticket here https://www.integromat.com/en/ticket

dcolley commented 3 years ago

Comment ID: 3971747996269137 Brett Wayne Lewis Sent two requests there but never heard back. I'll try asking in this group. thanks.

dcolley commented 3 years ago

Comment ID: 3971866852923918 I've sent in 3 tickets in the last 2 years and got a response within a few days each time.

dcolley commented 3 years ago

Comment ID: 3971884859588784 Derrick Westoby I don’t know about time frame but they seem really responsive to my tickets as well

dcolley commented 3 years ago

Comment ID: 3971890646254872 I agree. The Integromat support is terrible.

I've even emailed them multiple times about a bug in their WordPress plugin, even including the exact fix - and directed them to the support thread on their own plugin in the WordPress repository with legitimate unanswered issues.

This was more than 6 months ago, and there's still a bug with the official Integromat plugin.

dcolley commented 3 years ago

Comment ID: 3971930419584228 Even when i used the free package i got very quick support, and they did a update on a tool to fit my needs within a day. So i was surpised about the great service level even for a (at that moment) free user.

dcolley commented 3 years ago

Comment ID: 3971935096250427 My main and only gripe is that they use Facebook for the community - software that is terrible for this type of thing IMHO - and it is hard to navigate there other help things comparatively.

Take Zapier, I think it is borderline unusable they way you can't jam a path anywhere you want. Integromat is a better tool. But you can find solutions for Zapier WAY easier.

dcolley commented 3 years ago

Comment ID: 3972012629576007 I actually got a reply from them ... it wasn't a difficult question though... just about an integration ... it was slow though ....

dcolley commented 3 years ago

Comment ID: 3972155059561764 Extremely slow and in the middle of the night for those of us stateside. Would pay for a higher support level if you’re listening integromat.

dcolley commented 3 years ago

Comment ID: 3972228742887729 They've been good to me.

dcolley commented 3 years ago

Comment ID: 3972735629503707 Me too. Everytime I’ve needed help the support staff has been excellent.

dcolley commented 3 years ago

Comment ID: 3973566709420599 That's their trademark. They also had facebook chat support for like 2 seconds then they changed their mind.

dcolley commented 3 years ago

Comment ID: 3973865749390695 Scott Deewizz 100% agree, I hate using Facebook for support. It’s impossible to search for previous discussions. Something like GitHub would be much better

dcolley commented 3 years ago

Comment ID: 3974039362706667 I've been tinkering with replicating this group to https://github.com/dcolley/integromat-facebook-support/issues ...

It's not ideal as - for obvious reasons - we don't get the identity of the person.

dcolley commented 3 years ago

Comment ID: 3974350559342214 It depends on questions, doesn't it?

If its something like a basic question that their documents are not fully telling they are quick to respond with no issue.

If it requires somewhat creativity or serious tech issue supports are just not capable of responding and tend to leave it behind.

dcolley commented 3 years ago

Comment ID: 3974400999337170 My experience is that they respond promptly and implement fixes quickly. Last time my fix was delivered within 48 hours

dcolley commented 3 years ago

Comment ID: 3974770672633536 Got a reply within a day and they were pretty great all four times I needed their support.