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ddetommaso / TobiiGlassesPyController

Tobii Pro Glasses 2 Python controller
GNU General Public License v3.0
56 stars 28 forks source link

Tobii Pro Glasses 2 Controller crashing #38

Closed glahr closed 3 weeks ago

glahr commented 1 month ago

Hi everyone, First of all, thank you very much for the super package. It is awesome! I've been using Tobii Pro Glasses 2 with Controller and Lab applications, and it was working fine. I installed the pip package tobiiglassesctrl and could connect to it; I ran apps like connect.py or live_scene_and_gaze_nocalib.py super fine. However, after a few days of usage, the Tobii Pro Glasses 2 Controller started crashing. It appears on the Dashboard screen when selecting a user, and after a few seconds, it dies without an error message. I'm using the notebook that Tobii sold us (Dell) with Windows 11. The Tobii Controller's version is 1.114.

Has anyone here seen a similar behavior? I'm asking here since it only started after installing the pip package. I guess it is only a coincidence, but I'm in contact with Tobii to keep checking.

I tried re-installing, cleaning the cache, closing apps, disabling the firewalls... Any insight would be helpful. Thanks! Best Gustavo

glahr commented 3 weeks ago

Hello! I want to close this issue since we found out the problem. It was my mistake to try to integrate the Tobii package with Ros 2 in Windows. I installed WSL 2 and the vcxsrv server in Windows for Ubuntu GUI in Windows. For some reason that I'm not motivated to investigate, the vcxsrv was conflicting with the Tobii controller. Anyway, removed the vcxsrv and life is beautiful again.