Netlify Identity not using custom email templates

First, sorry if this is the wrong place for this issue, but I was told I would be more likely to get help here than in the Netlify forum.

Describe the bug

Our custom email templates are not being used.

I am using Netlify CMS (now Decap) with Netlify Identity to log in. But nobody is able to log in because nobody is able to set a password. This is due to several separate problems, but the first one is that the password reset emails that are being sent do not contain the path /admin# at the end of the URL.

Manually changing the path to include /admin# before navigating to that page does result in people being logged in immediately. Unfortunately since there is no way to set a password (a separate issue!), our only option is to use this password reset process to log in every time. It would be nice if we could get these emails working :)

We have created custom email templates that include the /admin# path, committed them to our repo, and have "hooked them up" via the various places in the Netlify Identity dashboard. Sadly, they are not being used.

To Reproduce

Create a custom email template for password reset, and commit it into your repository
Within Netlify, navigate to configuration/identity#emails and specify the path to this new template
Within Netlify, navitate to /integrations/identity/netlify and send yourself the password reset email
Confirm that the template has not been used

Expected behavior Specified templates should be used.

Screenshots

Applicable Versions:

Netlify CMS version: (I don't know where to find this) ??
Git provider: GitHub
OS: Mac OS Ventura 13.5.2
Browser version: Google Chrome Version 121.0.6167.85 (but also confirmed on Firefox and in various incognito windows)
Node.JS version: v19.6.1

CMS configuration

There is no config.yml file in our repository.

Additional context

decaporg / decap-cms

Netlify Identity not using custom email templates #7096