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decentraland / unity-explorer

Apache License 2.0
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[QA] Client Initialization Fails #1780

Closed Ludmilafantaniella closed 1 month ago

Ludmilafantaniella commented 3 months ago

Explorer Alpha build versions:

Issue Description:

Several users are reporting issues when trying to launch the client. Upon clicking the launcher, they encounter either a 'Failed to Initialize Player' error or an 'Install Failed - Retry' error.

Discussion THREAD

LOGS

main.log

STR:

  1. Click on the launcher to open the client.
  2. Observe if the error message appears during initialization.

Current behavior:

image

image

cyaiox commented 3 months ago

Hey @Kaze-No-Kai!

the users facing this issue can access this website: https://github.com/decentraland/unity-explorer/releases without problems?

or are they using a VPN or DNS that could block or limit access to github?

Kaze-No-Kai commented 3 months ago

Let me double check how it is with the new build

aixaCode commented 2 months ago

New version of launcher has been released, we will be testing this again with next test.

aixaCode commented 1 month ago

Could not reproduce with new version